Kim Crews
Meaghers Grant,NS
Summary
Adept at conflict resolution and communication, I enhanced customer loyalty and resolved disputes with professionalism at Bell Aliant. Skilled in POS systems and customer service, my experience spans roles from Pro Shop Attendant to Warehouse Coordinator, showcasing my ability to solve problems and improve operational efficiency.
Overview
23
23
years of professional experience
Work History
Pro Shop Attendant
Airlane Golf Course
06.2023 - 08.2024
- Booked tee times
- Used POS system
- Interacted with customers and problem solved
- Kept tee times on time even on the busiest of days
Call Center Representative
NTT
08.2021 - 08.2022
- Supported clients with financial advice for Retirement Savings
- Provided sufficient answers to all customer queries
- Followed all communication procedures
- Answered 20-30 calls a day
Call Center Representative
Cloud 5
05.2020 - 03.2021
- Received incoming calls
- Processed Unemployment claims
- Answered questions concerning claims
- Approved Employment Insurance claims
- Answer about 15-20 calls a day
Waitress/Cocktail Bartender
River Oaks Golf Course
04.2017 - 10.2019
- Prepared tables with special attention to sanitization and order
- Attended to customers upon entrance
- Presented menus, served and assisted customers with selection of food and beverages.
- Mixed drinks
- Created desserts
- Seated 10-50 customers per day
Warehouse Coordinator
Winners & HomeSense
10.2012 - 07.2016
- Received a truck everyday
- Processed merchandise to get to the sales floor
- Maintained the warehouse
- Trained new employees
- Worked with a POS system
Customer Service Representative
Bell Aliant
01.2002 - 10.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Worked in a mentor roll helping fellow employees
- Answered 20-30 calls per day
Education
Certificate of Technical Studies - Carpentry
CMTC
Lower Sackville, NSCertificate of Technical Studies - Hair Design
The Hair Design Center
Halifax, NSSkills
- Communication skills
- Conflict resolution
- Experience in customer service
- Problem solving
- Experience with Point-of-Sale systems
- Self management skills
- Friendly and outgoing
- Attentive and understand the importance of listening
- Experienced with various computer applications
Languages
English
Native or Bilingual
Timeline
Pro Shop Attendant
Airlane Golf Course
06.2023 - 08.2024
Call Center Representative
NTT
08.2021 - 08.2022
Call Center Representative
Cloud 5
05.2020 - 03.2021
Waitress/Cocktail Bartender
River Oaks Golf Course
04.2017 - 10.2019
Warehouse Coordinator
Winners & HomeSense
10.2012 - 07.2016
Customer Service Representative
Bell Aliant
01.2002 - 10.2012
Certificate of Technical Studies - Carpentry
CMTC
Certificate of Technical Studies - Hair Design
The Hair Design Center
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