Kim Cozby
Wheatland
Summary
Dynamic Service Manager with a proven track record in team leadership, multitasking, and customer service. Successfully implemented process improvements that enhanced workflow efficiency and reduced service times.
Overview
21
21
years of professional experience
Work History
Service Manager
Rogue Automotive Performance & Repair LLC.
Wheatland, CA
05.2019 - Current
- Sold parts and services to customer with detailed explanations as to why repairs needed to be made and parts replaced
- Supervised daily operations to ensure high-quality automotive performance and repair services.
- Implemented process improvements that enhanced workflow efficiency and reduced service times.
- Mentored technicians on technical skills, customer service best practices, and safety protocols.
- Collaborated with shop owner to develop strategic initiatives for business growth and client retention.
- Managed inventory control systems to optimize parts availability and reduce operational costs.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
SSGT Intelligence Imagery Analyst
United State Air Force
Joint Base Pearl Harbor-Hickam, HI
10.2012 - 10.2018
- Analyzed high-resolution imagery to identify and assess targets for intelligence operations.
- Collaborated with cross-functional teams to enhance data interpretation methodologies and improve situational awareness.
- Produced detailed reports on aerial reconnaissance findings, ensuring accuracy in intelligence dissemination.
- Conducted quality assurance reviews of imagery analysis processes, increasing operational effectiveness and reliability.
- Mentored junior analysts in advanced analytical techniques, fostering professional development and skill enhancement.
- Coordinated with mission planners to align intelligence products with operational objectives, enhancing strategic decision-making capabilities.
SSGT Information Assurance /Knowledge Management Specialist
United State Air Force
Join Base Pearl Harbor Hickam, Hawaii
06.2005 - 10.2012
- Developed and implemented knowledge sharing strategies to enhance operational efficiency across teams.
- Collaborated with joint military service teams to identify best practices and streamline network management processes.
- Trained personnel on network security systems, ensuring safe network usage and data integrity.
- Developed and implemented data management processes to enhance accuracy and efficiency.
- Led cross-functional teams to streamline data workflows and improve reporting capabilities.
- Designed training programs for staff on data integrity best practices and system usage.
- Established protocols for data quality assurance, reducing discrepancies in reports.
- Mentored junior staff on effective data handling techniques and compliance requirements.
- Troubleshot data-related problems and coordinated maintenance or modifications to correct defects.
- Implemented document management solutions with primary focus on document control, distribution and knowledge management.
Education
Associate of Arts - IT Network Security
Comunity College of The Air Force
Kadena AFB, Okinawa Japan10-2007
High School Diploma -
Central High School - East Campus
Fresno, CA06-2000
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Parts and Service Sale Experience
- Customer service management
Timeline
Service Manager
Rogue Automotive Performance & Repair LLC.
05.2019 - Current
SSGT Intelligence Imagery Analyst
United State Air Force
10.2012 - 10.2018
SSGT Information Assurance /Knowledge Management Specialist
United State Air Force
06.2005 - 10.2012
Associate of Arts - IT Network Security
Comunity College of The Air Force
High School Diploma -
Central High School - East Campus