Kimberley Council
Riverview,New Brunswick
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Arthur J Gallagher
Dieppe, NB
12.2022 - Current
- Audited customer account information to identify issues and develop solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Bartender/Server
The Local
Moncton, NB
12.2022 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Operated POS terminals to input orders, split bills and calculate totals.
Insurance Underwriter
SE Mutual
Moncton, New Brunswick
05.2020 - 12.2022
- Worked with colleagues to review and accept or deny new and renewal business.
- Maintained updated knowledge through policy wordings and rate manuals.
- Prioritized and organized tasks to efficiently accomplish service goals.
Server/Bartender
Route 6 Spicy Bar and Grill
Moncton, NB
09.2020 - 09.2022
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Customer Service Representative
TD Canada Trust
Dieppe, New Brunswick
05.2019 - 06.2020
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Documented conversations with customers to track requests, problems and solutions.
- Consulted with customers to determine best methods to resolve service issues.
Education
St. John Ambulance certifies -
Workplace Standard First Aid With CPR C & AED
04-2023
Tourism Industry Association of New Brunswick
Responsible Beverage
09-2021
Business Administration: Insurance
NBCC Moncton Campus
06.2020
Timeline
Customer Service Manager
Arthur J Gallagher
12.2022 - Current
Bartender/Server
The Local
12.2022 - Current
Server/Bartender
Route 6 Spicy Bar and Grill
09.2020 - 09.2022
Insurance Underwriter
SE Mutual
05.2020 - 12.2022
Customer Service Representative
TD Canada Trust
05.2019 - 06.2020
St. John Ambulance certifies -
Workplace Standard First Aid With CPR C & AED
Tourism Industry Association of New Brunswick
Responsible Beverage
Business Administration: Insurance
NBCC Moncton Campus