KIM CLEATOR
Pickering,ON
Summary
Business development professional with robust history of driving growth and fostering partnerships. Proven ability to identify opportunities and execute strategic initiatives for revenue generation. Collaborative team player with strong focus on achieving results and adapting to dynamic business environments. Skilled in relationship building, business analysis, and project management.
Overview
24
24
years of professional experience
Work History
Global Supply Manager and Operations Team Lead
Lenovo
01.2024 - Current
- Parts forecast analysis and proactively managing demand/supply for rolling 13 weeks basis
- Ensure suppliers on time commitment and delivery
- Regularly review the PO, schedule and capacity with suppliers to meet production demand
- Weekly/Daily WW parts shortage, ONS analysis and resolution
- Inventory and E&O management
- Ensure parts allocation execution at suppliers based on business requirements
- Supply readiness for new product introduction and mass production
- Support team to solve daily critical business issues
- Manage and evaluate suppliers’ performance, quarterly business review
- Work with cross-functional team members on decision making for RFQ winner, supplier selection and strategic partner selection
- Special Project: Power Bi operations team lead
- Converting reports from manual excel to Power Bi Dashboards
Customer Fulfillment Advocate
Lenovo
01.2021 - 01.2024
- Provide daily operational status to our Cloud Service Provider customers
- WW backlog management
- Close collaboration with procurement and material team, to analyze and bridge customer forecast vs parts requirements
- Provide data analysis to forecast provided by the customers
- Responsible for communicating customer requirements to the different internal supply chain functions
- Foster a strong relationship with development team to make sure components are certified and approved to use on production
- Work cross functionally with demand planning, procurement, manufacturing, global logistics, engineering, development, and sales
- Provide strong support to manufacturing sites
- Serviceability and compliance metrics
Business Development Manager
IBM
01.2015 - 01.2021
- Build the Storage Systems Services revenue pipeline and manage it while providing accurate forecasts by working with System Storage Sales and clients as needed to ensure services are included and sold for System Storage opportunities
- Manage and drive all services opportunities through the complete sales cycle from opportunity to order using IBM methodology and tools
- Ensure that each opportunity is properly scoped and priced and that proposals are delivered back to clients/sales on a timely basis
- Using subject matter expert's help produce and/or validate technical solutions that are feasible and work estimates that are accurate
- Leverage software sellers, other opportunity managers and consultants to identify opportunities, promote our offerings, understand client/market requirements and ensure that Services Sales processes are well understood and are being followed
- Ensure all external and internal contractual documents (statements of work & documents of understanding) are prepared in compliance with IBM processes and provide a firm hand-off to the delivery team including contract package, relevant information and client expectations
Cross Brand Solutions Advocate
IBM
01.2011 - 01.2015
- Participated and drove the linkages into the sales teams to support opportunities and to improve the customer experience while increasing revenue and profit
- Managed projects with sound problem-solving techniques
- Monitored and evaluated process execution, trends, root causes, business performance, and business controls to promote client satisfaction and achieve operational results
- Increased operational IT and business intelligence tools that enhanced pipeline analytics for planning and execution
Sales Management Advisor
IBM
01.2007 - 01.2011
- Improved sales productivity through operational excellence with the end result being more time for sellers on sales related activities
- Drove synergy and teamwork across the verticals, focusing decisions on needs of the business
Marketing-Business Unit Advisor – SMB Specialist
IBM
01.2004 - 01.2007
- Provided data trending, and route to market channel analysis to illustrate successes
- Identify areas of improvement and made recommendations to campaign leaders
- Measured the impact of opportunity investigation/resolution on campaign performance
Sales -Business Development Manager
IBM
01.2002 - 01.2004
- Drove new business in an assigned small to medium business unit in the US East territory
- Identified and validated opportunities for IBM and business partners
- Executed sales tactics with a sense of urgency and manages the territory to optimize sales coverage
Project Support Manager
IBM
01.2001 - 01.2002
- Assisted in the creation and implementation of new initiatives (i.e
- Focus Website)
- Supported the marketing and sales execution leads
- Proactively managed projects/events/meetings
- Identified gaps in business function and addressed them accordingly
Education
BACHELOR OF ARTS - PSYCHOLOGY
York University
Toronto, On01.1998
Skills
- Operational excellence
- Relationship building and management
- Business development and planning
- Cross-functional coordination
- Client Focus
- Business process reengineering
- Emotional intelligence
- Microsoft applications-Power Bi
- Teamwork and Collaboration
Accomplishments
- Lenovo, Strong Performer 2021-2024
- Lenovo, Team Excellence Award, 2023
- Lenovo, ISG On the Spot Award winner, 2022
- IBM, Top Performer 2011-2020
- IBM, SOAR (Sales Operations Acknowledgement Reward), 2010
- IBM, Excellence in Enabling Sales Success and Leadership 2009,2010
Languages
English
Lenovo -Team Excellence Award 2023
Your team is leading the way by working as One Lenovo to transform tomorrow. Thanks to your extraordinary efforts, your team delivered results that exceeded customer expectations and took us one step closer in our intelligent transformation journey. It takes teams like this, comprised of diverse go-getters across businesses and functions, to develop true, customer-oriented solutions that are solving the world’s greatest challenges.
Together, you exemplify the best qualities Lenovo employees can have, and we sincerely thank you all for your contribution and encourage you all to continue your good work in driving Lenovo’s intelligent transformation!
You will soon receive an email from our Lenovo Reward Station platform that will direct you to a special virtual celebration site to honor your achievements. If you have any questions, please contact your HR Partner.
Congratulations and thank you for your commitment to Lenovo’s success.
Timeline
Global Supply Manager and Operations Team Lead
Lenovo
01.2024 - Current
Customer Fulfillment Advocate
Lenovo
01.2021 - 01.2024
Business Development Manager
IBM
01.2015 - 01.2021
Cross Brand Solutions Advocate
IBM
01.2011 - 01.2015
Sales Management Advisor
IBM
01.2007 - 01.2011
Marketing-Business Unit Advisor – SMB Specialist
IBM
01.2004 - 01.2007
Sales -Business Development Manager
IBM
01.2002 - 01.2004
Project Support Manager
IBM
01.2001 - 01.2002
BACHELOR OF ARTS - PSYCHOLOGY
York University
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