Kim Carey
Ridgeway
Summary
I believe I would be an excellent casino host because I have a talent for building strong relationships with guests and establishing trust. I excel in conflict resolution, so if any issues or complaints arise, I can address them effectively. My strong attention to detail allows me to accurately track players' activities and maintain precise records of their play. While I have some knowledge of player tracking systems, I am a quick learner and confident that I can master anything I don’t already know.
Having spent a significant part of my life in the gaming industry, I possess a broad understanding of how a casino operates. As a VIP player, I can relate to customers on their level, recognizing what they desire and what might interest them regarding special events and promotions. Over the years, I have attended numerous sporting and special events, and as a sociable person, I have engaged with many players, gathering valuable feedback about their preferences and experiences. I have extensive knowledge of slot machines, poker, and table games. If there’s a table game I’m unfamiliar with, give me five minutes, and I will quickly learn its ins and outs. Additionally, I have a background in the sports world—from playing and coaching to being an avid spectator and bettor. I am well-versed in football, baseball, hockey, basketball, golf, and soccer, and I will watch almost any sport. This knowledge equips me to answer any questions that may arise for players.
Dynamic leader with a proven track record at Just Licke Home and all other jobs, enhancing customer satisfaction and customer growth through exceptional customer service and strategic marketing. Skilled in team leadership, adept at problem-solving and multitasking. Achieved significant improvements in operational efficiency and safety procedures, demonstrating reliability and attention to detail.
Overview
34
34
years of professional experience
Work History
Kennel Manager
Just Licke Home
05.2012 - Current
- Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
- Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
- Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
- Streamlined record keeping for better tracking of daily activities and animal health data.
- Provided excellent customer service by addressing client inquiries promptly and professionally.
- Established emergency protocols for handling unforeseen situations involving animals or staff members efficiently.
- Worked closely with local animal shelters and rescue organizations to coordinate adoptions or temporary housing arrangements.
- Maintained strict adherence to licensing requirements, inspections, and other regulations relevant to the industry.
- Increased enrollment in doggy daycare 100% through networking and targeted marketing campaigns.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.
Firefighter/Public Health Educator
Fort Erie Fire Department
01.2004 - 12.2017
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
- Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Engaged in continuous professional development through advanced firefighting and rescue training courses.
- Provided immediate medical attention to victims at emergency scenes, ensuring swift stabilization before hospital transport.
- Coordinated with local schools to conduct fire drills, ensuring students and staff were prepared for real-life emergencies.
Construction Company Owner
Carey& Son Construction Inc.....K.C. Construction
01.1998 - 03.2010
- Managed daily operations efficiently while maintaining high-quality standards in all aspects of the business.
- Maximized profits by negotiating favorable contracts with suppliers, and securing competitive pricing on materials and services.
- Hired, trained, and managed staff to cultivate a productive and efficient workforce.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Resolved customer service issues in a timely and professional manner.
- Implemented strategic plans to improve performance and increase client acquisition.
- Built a strong network of industry contacts to facilitate business growth, explore joint ventures, and secure valuable partnerships.
- Optimized resource allocation to ensure projects were completed within deadlines and budgets constraints.
- Built loyal account base and long-term business relationships with accounts.
Security Supervisor
Lencan Security/Ottawa Lynx Baseball Stadium
03.1995 - 10.1997
- Conducted regular patrols of facility to detect and deter security threats.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Recorded incident reports with detailed accounts of occurrences.
- Ensure safety of all baseball players patrons
- Streamlined visitor check-in processes, enhancing efficiency of entry and exit procedures.
Bingo Hall Manager
Merivale Bingo Hall
12.1990 - 03.1995
- Implemented innovative marketing strategies to promote the venue and attract new clientele.
- Collaborated with various departments to ensure seamless execution of events, maximizing customer satisfaction.
- Enhanced guest satisfaction by efficiently managing event logistics and coordinating staff responsibilities.
- Assisted sales team in generating leads through targeted marketing campaigns resulting in increased booking rates.
- Resolved any guest concerns promptly and professionally, fostering loyalty through exceptional service delivery.
- maintaining customer satisfaction, providing excellent customer service and ensuring a safe and enjoyable environment for players all while promoting the bingo hall to attract new players and to keep existing players.
- Managing the flow of games, including calling numbers, prize payout, and jackpot announcements. Ensuring accurate ticket sales and distribution. Monitoring gameplay to prevent cheating.
Education
High School Diploma -
Sir Robert Borden High School
Nepean, ONAssociate Degree -
Niagara College
WellandAnimal Psychology - Animal Science
Kingston College
Niagara Falls, ONSkills
- Customer service
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Verbal and written communication
- Decision-making
- Animal care expertise
- Safety procedures
- Problem-solving
- Animal behavior
- Adaptability and flexibility
- Positive attitude
- Professional and courteous
- Teamwork and collaboration
- Scheduling and coordinating
- Self motivation
- Analytical thinking
Timeline
Kennel Manager
Just Licke Home
05.2012 - Current
Firefighter/Public Health Educator
Fort Erie Fire Department
01.2004 - 12.2017
Construction Company Owner
Carey& Son Construction Inc.....K.C. Construction
01.1998 - 03.2010
Security Supervisor
Lencan Security/Ottawa Lynx Baseball Stadium
03.1995 - 10.1997
Bingo Hall Manager
Merivale Bingo Hall
12.1990 - 03.1995
High School Diploma -
Sir Robert Borden High School
Associate Degree -
Niagara College
Animal Psychology - Animal Science
Kingston College
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