Summary
Overview
Work History
Education
Other Skills
Timeline
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Kim Capistrano

Kim Capistrano

8237 102 Ave. Peace River, Alberta,AB

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

12
12
years of professional experience

Work History

Call Center Representative

Kl
04.2024 - Current
  • Promptly responded to inquiries and requests from prospective customers.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Food Panda Delivery Rider

Food Panda
01.2020 - Current
  • Deliver various items to addresses as assigned
  • Stick to a schedule and be time-bound on the job
  • Follow the prescribed routes most convenient for delivery


Business Owner, Cook, Baker

Skyler’s Bread Shop And Catering
01.2019 - Current
  • Works on a contract basis, consulting with clients to create and serve customized menus at parties or events
  • Developing the menu, preparing, transporting and serving the food
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Head Chef

Roadside Café and Restaurant
4 2023 - 04.2024
  • Developed close relationships with suppliers to source best ingredients.
  • Ensured timely delivery of all orders during busy services by implementing efficient workstations and streamlined plating processes.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.

Chef De Partie and Food Service Attendant

Light Options Restaurant
01.2016 - 01.2018
  • Achieved cost savings by negotiating better pricing with vendors for key ingredients without compromising on quality.
  • Maintained up-to-date knowledge of current culinary trends and techniques.
  • Worked closely with front-of-house staff to facilitate excellent customer service.

Catering Services

Ilocos
01.2015 - 01.2016
  • Developed customized proposals for prospective clients, showcasing the unique value proposition offered by our catering services.
  • Coordinated meeting arrangements including room reservations, catering services, and technology setup for smooth event execution.
  • Enhanced client satisfaction by providing exceptional catering services for various events.

Specialist/Telephone Banker/Customer Care Service

Aegis People Support, Account: JP Morgan Chase
01.2012 - 01.2013
  • Obtains client information by answering telephone calls, interviewing clients, verifying information
  • Informs clients by explaining procedures, answering questions and providing information
  • Maintains communication equipment by reporting problems
  • Maintains confidentiality of client information of their bank accounts, cards, loans and mortgages.

Education

Diploma in Culinary Arts & Pastry -

ICI – Culinary Arts & Pastry
Iligan City, Philippines
01.2015

Bachelor of Science in Hotel And Restaurant Management -

St. Michael’s College
Iligan City, Philippines
03.2013

Other Skills

  • Hazard and Critical Control Points (HACCP), Cebu City, 09/22/15
  • Thai Cuisine Cooking Academy, Bangkok, Thailand, 02/16/15

Timeline

Call Center Representative

Kl
04.2024 - Current

Food Panda Delivery Rider

Food Panda
01.2020 - Current

Business Owner, Cook, Baker

Skyler’s Bread Shop And Catering
01.2019 - Current

Chef De Partie and Food Service Attendant

Light Options Restaurant
01.2016 - 01.2018

Catering Services

Ilocos
01.2015 - 01.2016

Specialist/Telephone Banker/Customer Care Service

Aegis People Support, Account: JP Morgan Chase
01.2012 - 01.2013

Head Chef

Roadside Café and Restaurant
4 2023 - 04.2024

Diploma in Culinary Arts & Pastry -

ICI – Culinary Arts & Pastry

Bachelor of Science in Hotel And Restaurant Management -

St. Michael’s College

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Kim Capistrano