Kim Brownell
Santa Monica,CA
Summary
Experienced General Manager overseeing high-volume restaurant operations, ensuring top-notch service, quality, and efficiency. Proven track record leading teams to success through effective communication and strategic decision-making. Proficient in inventory management and cost control strategies for optimizing operational performance.
Overview
19
19
years of professional experience
Work History
General Manager
Winchester Cider Works
02.2024 - 02.2025
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs to 27% by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials. Maintained food costs at 30% beverage costs at 28% and food costs at 29%
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Ensured compliance with all health department regulations as well as company policies and procedures.
Executive Director of Dining and Catering
Manitou
05.2016 - 09.2023
- Built strong relationships with vendors, ensuring high-quality products and services at competitive prices.
- Coordinated closely with culinary teams to design customized menus tailored to each client''s preferences and budget constraints.
- Provided exceptional customer service during all stages of the event planning process, earning repeat business from satisfied clients.
- Organized staff training sessions on effective communication and presentation skills to enhance overall performance in selling catering services.
- Expanded market presence by attending industry conferences and networking events, forging valuable connections within the field.
- Improved internal communication between departments by implementing regular meetings between sales, kitchen staff, operations personnel.
- Conducted site visits with potential clients, showcasing venue features and discussing customization options.
- Reduced costs by renegotiating contracts with suppliers without compromising product quality or service levels.
- Fostered a collaborative, results-driven team environment that consistently met and exceeded quarterly sales targets and maintain an 11% net profit
General Manager
Harrys Oyster Bar
04.2012 - 03.2016
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes. #1 Reviewed restaurant on Trip Advisor award 2 years in a row.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Chef Owner/Operator
Windy Hills
04.2006 - 01.2012
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Managed payroll, daily deposits, and cost controls.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Maintained positive relationships with local community and government officials.
- Planned and executed strategies to increase customer loyalty and retention.
- Owned and operated a successful restaurant and increased sales by 35% percent each year by serving consistent product. exceptional food quality, excellent customer service and expanding into catering and special events.
Education
Associate of Science - Business Administration And Management
Mount San Jacinto
San Jacinto, CA01-2010
Skills
- Advertising and marketing
- Sales
- Branding
- Market analysis
- Event management and promotion
- Leadership and team building
- Organizational restructure and change
- Vendor relationships
- Operations Start-up
- P&L management
Timeline
General Manager
Winchester Cider Works
02.2024 - 02.2025
Executive Director of Dining and Catering
Manitou
05.2016 - 09.2023
General Manager
Harrys Oyster Bar
04.2012 - 03.2016
Chef Owner/Operator
Windy Hills
04.2006 - 01.2012
Associate of Science - Business Administration And Management
Mount San Jacinto
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