Accomplished Manager with a proven track record at Clover Station, adept in enhancing customer satisfaction and managing a productive team. Expert in customer relationship management and team leadership, I significantly improved service delivery through effective problem-solving and staff development. Committed to maintaining high-quality standards and organizational excellence.
Hi, I’m
Kim Brewster
Surrey,BC
Summary
Overview
7
years of professional experience
Work History
Clover Station
Manager
11.2022 - 12.2024
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed and maintained relationships with customers and suppliers through account development.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Clover Crossings liquor store
Manager
09.2017 - 12.2022
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Relationship building
- Customer relationship management (CRM)
- Shift scheduling
- Sales techniques
- Schedule preparation
- Performance evaluations
- Product management
- Budget control
- Recruiting and interviewing
- Attention to detail
- Multitasking
- Problem-solving
- Hiring and training
- Professional and courteous
Languages
English
Professional Working
Timeline
Manager
Clover Station
11.2022 - 12.2024
Manager
Clover Crossings liquor store
09.2017 - 12.2022
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