Kim Bradshaw
Mississauga,Ontario
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
IT Support Specialist
Rogers Communications
08.2022 - Current
- Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Created help desk tickets, troubleshot and resolved network issues.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Operations Manager
Enjoy Technology
09.2020 - 07.2022
- Improved morale and management communication by creating employee recognition and rewards practices.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Unit Production Manager
Bell Mobility
10.2000 - 11.2019
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand
- Provided input for performance reviews and identified areas for additional improvement
- Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
- Improved communication between departments, leading to better coordination and increased productivity.
Education
Business Administration -
Seneca College
Toronto, ON06.2012
Skills
- Creativity and Originality
- Call Center Operations
- Exceptional telephone etiquette
- Call Center Management
- Critical Thinking
- Conditioning and Quality Procedure Expertise
- Technical Troubleshooting
- Problem-Solving
- Excellent time management skills
- Team Development
- Staff Management
- Onboarding and Orientation
Timeline
IT Support Specialist
Rogers Communications
08.2022 - Current
Operations Manager
Enjoy Technology
09.2020 - 07.2022
Unit Production Manager
Bell Mobility
10.2000 - 11.2019
Business Administration -
Seneca College
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