Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Kim Boeyen

Ottawa,ON

Summary

Accomplished Store Manager with a proven track record at Sobeys, enhancing customer satisfaction and streamlining inventory management. Expert in team leadership and customer service management, I excel in fostering positive work environments and mentoring staff for peak performance. My strategic approach to operations and staff development has significantly boosted store efficiency and client relations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Store Manager

Sobeys
05.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.

Assistant Store Manager

KZ Foodyco
08.2019 - 05.2024
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Friendly and Positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Store Merchandising
  • Recruitment and hiring
  • Policies and Procedures
  • Staff Management
  • Loss Prevention Procedures
  • Flexible Schedule
  • Leading Staff Meetings

Languages

English
Full Professional

Timeline

Store Manager

Sobeys
05.2024 - Current

Assistant Store Manager

KZ Foodyco
08.2019 - 05.2024
Kim Boeyen