Kim Beniston
Edmonton,Alberta
Summary
Organized and dedicated Medical Office Assistant possessing first-rate communication skills and personable demeanor demonstrated across several years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, records management, and industry software applications. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Chiropractic Office Assistant
Dr. J.V. Shaw
03.2024 - Current
- Answered telephone calls to offer office information and answer questions,
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received, recorded and filed medical payments by debit, cash, and credit card.
- Used Jane to schedule appointments for doctor visits and procedures.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Store Supervisor
2BK Vegetable Farm
03.2023 - 10.2023
- Supervised associates by providing direction and instruction for stocking shelves, and rotating stock.
- Answered product questions and assisted customers in selection and checkout.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained team members about store procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Learned duties for various positions and provided backup at key times.
Chiropractic Office Assistant
Riverview Chiropractic Clinic
10.2021 - 02.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Received and recorded medical payments by debit, cash, and credit card.
- Provided prompt, polite and professional in-person and telephone customer service.
- Registered patients and completed associated paperwork for accurate records.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Updated patient information and insurance details for accurate electronic medical records.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Used HealthQuest and Jane to schedule appointments for doctor visits and procedures.
Chiropractic Office Assistant/Team Lead
Chiropractic Wellness Studio
02.2017 - 09.2021
- Greet incoming visitors and patients professionally and provide friendly, knowledgeable assistance
- Direct patients to exam rooms, field questions, and prepare exam rooms
- Use Atlas Systems to schedule appointments
- Coordinate patient scheduling, check-in, check-out and payments for billing
- Gather forms and copy insurance cards to collect patient information for insurance billing
- Receive medical payments by cash, debit, and credit card
- Restock each medical room with adequate supplies in preparation for patients
- Perform clerical duties, such as word processing, scanning, data entry, and answering phones
- Collaborate with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Oriented and trained new staff on proper procedures and policies
- Resolve customer problems and complaints
- Oversee inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Medical Transcriptionist
Nuance Transcription Services
09.2016 - 02.2017
- Edit medical documentation for clarity and accuracy using voice recognition software for Vancouver Island Health Authority
- Responsible for quick turnaround time of medical documents including, but not limited to, operative reports, psychiatric evaluations, and discharge summaries
- Worked independently with limited supervision.
Processing Agent
Alberta Motor Association
10.2013 - 06.2016
- Provided various levels of administrative support for Travel Counsellors in a high-volume travel agency, including sorting and distributing office mail
- Accurately entered data and document preparation tasks to high standards
- Acted as front-end reception relief, receiving staff and members of the general public in a courteously and tactful way
- Answered the telephone and directed callers to appropriate team members
- Maintained a secure database of accurate travel records of BSP documentation
- Assisted in the ongoing organization and maintenance of travel materials.
Trip Tiks and Fulfillment Counsellor
Alberta Motor Services
03.2011 - 10.2013
- Received, produced, and fulfilled all TripTiks and publication requisitions by liaising with agencies and fulfilling online requests
- Ordered, received, organized and maintained related inventory.
Education
Medical Transcription Certificate -
Northern Alberta Institute of Technology
Edmonton, Alberta04.2017
Travel Counsellor Certificate -
Grant MacEwan University
Edmonton, Alberta04.1996
Skills
- Medical office administration
- Group leadership
- Maintaining medical records
- Attention to Detail
- Appointment Scheduling
- Phone and Email Etiquette
- Payment collection and processing
- Insurance billing procedures
- Patient Relations
Languages
English
Native or Bilingual
French
Limited Working
Volunteer
Currently the Vice-President of the Friends of the Arden Theatre Society. It is an organization that supports The Arden Theatre by fundraising to support venue upgrades, season programming and outreach programs.
Timeline
Chiropractic Office Assistant
Dr. J.V. Shaw
03.2024 - Current
Store Supervisor
2BK Vegetable Farm
03.2023 - 10.2023
Chiropractic Office Assistant
Riverview Chiropractic Clinic
10.2021 - 02.2023
Chiropractic Office Assistant/Team Lead
Chiropractic Wellness Studio
02.2017 - 09.2021
Medical Transcriptionist
Nuance Transcription Services
09.2016 - 02.2017
Processing Agent
Alberta Motor Association
10.2013 - 06.2016
Trip Tiks and Fulfillment Counsellor
Alberta Motor Services
03.2011 - 10.2013
Medical Transcription Certificate -
Northern Alberta Institute of Technology
Travel Counsellor Certificate -
Grant MacEwan University
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