Summary
Overview
Work History
Education
Skills
Timeline
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Kim Belbin

Trent Lakes,ON

Summary

Dynamic and friendly office manager with 20 years of cumulative experience in supporting day to day operational functions for a smooth-running business. Highly dependable, ethical and reliable. Dedicated to effectively organize spaces and communicate with staff and customers in a respectful, efficient and non-judgemental manner.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

32
32
years of professional experience

Work History

Post Office Assistant-Temp Position

Canada Post Corporation
Peterborough, ON
09.2022 - 07.2023
  • Operated mail processing equipment and manually sorted mail.
  • Processed payments and handled cash using point of sale (POS) computer system.
  • Help customers fill out change of address forms and reports for lost or stolen mail.
  • Sold stamps, services and packaging.
  • Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
  • Offered support and advice to newer personnel to improve performance.
  • Set goals and operating procedures that maximized employee effectiveness.
  • Utilized factors such as package shape and final destination to sort into correct bins for delivery.
  • Handled undeliverable mail in accordance with established procedures.
  • Sold stamps, tracking services and insurance to customers.
  • Obtained receipts for registered and certain insured mail.
  • Weighed parcels, calculating costs based on type, total weight and final destination.

Deputy Returning Officer

Elections Ontario
Trent Lakes, ON
05.2022 - 06.2022
  • Used e-poll computer to search for electorates
  • Identified and modified addresses if a discrepancy occurred with electorates - Attention to detail is important
  • Interacted with public to find solutions when there were problems with names and/or addresses
  • Training required on e-poll book
  • Worked 13 hours /day to accommodate needs of electorates

Dental Office Receptionist

Yorkwood Village Dental
Keswick, ON
09.1995 - 06.2021
  • Managed operations for 3-person dental practice, facilitating excellent patient support services, direction and guidance.
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
  • Developed promotional programs to attract new patients.
  • Coordinated execution and improvement of daily dental office practices.
  • Tracked stocks of office supplies and reordered materials to meet expected dental patient loads.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Identified business issues, creating customized solutions for individual problems.
  • Reviewed employee performance and delivered constructive feedback to improve performance.
  • Reviewed completed work to verify consistency, quality and conformance.

Owner - AquaQuest Diving

Self
Uxbridge, ON
08.2009 - 09.2014
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Managed sales presentations to promote product and brand benefits.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.

Medical Administrative Secretary

Mount Sinai Hospital
Toronto, ON
09.1991 - 06.1994
  • Compiled physical and digital documents, charts and reports.
  • Documented and responded to incoming correspondences to address questions.
  • Applied knowledge of medical terminology to transcribe detailed letters from High Risk Obstetrical Unit to patient’s family doctor
  • Oversaw collection of admission, billing and processing documents to meet organizational expectations.
  • Updated patient accounts and information daily.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Addressed inquiries and helped solve any issues or problems that may occur throughout the day
  • Attention to detail is required to transcribe notes from doctor to ensure letters and patient information was accurate.

Education

Dental Reception

Durham College
Oshawa, ON
11.1995

Medical Administrative Assistant

Toronto School of Business
Pickering, ON
06.1991

Skills

  • Senior leadership support
  • Data entry with attention to detail
  • Excellent customer relations scheduling and calendar management
  • Event co-ordinates
  • Postal service and product expertise
  • Retail sales
  • Verbal/written communication
  • Shipping and receiving proficiency
  • Team collaboration
  • Pricing structures
  • Strong organization skills
  • Analytical problem-solving
  • Regulatory compliance
  • Service-oriented
  • Tracking protocols
  • Postal form proficiency

Timeline

Post Office Assistant-Temp Position

Canada Post Corporation
09.2022 - 07.2023

Deputy Returning Officer

Elections Ontario
05.2022 - 06.2022

Owner - AquaQuest Diving

Self
08.2009 - 09.2014

Dental Office Receptionist

Yorkwood Village Dental
09.1995 - 06.2021

Medical Administrative Secretary

Mount Sinai Hospital
09.1991 - 06.1994

Dental Reception

Durham College

Medical Administrative Assistant

Toronto School of Business

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Kim Belbin