Detail-oriented administrative professional with over 20 years of experience spanning
legal, medical, and construction sectors. Demonstrates exceptional multitasking abilities,
proficient in a wide range of office software.
Proven track record of enhancing office operations through effective communication, solid interpersonal skills and
meticulous attention to detail. Comfortable working remotely and possesses a typing
speed of 60 wpm, reflecting a strong commitment to productivity and efficiency.
Overview
23
23
years of professional experience
Work History
Office Manager
Barents Aluminum Ltd.
Barrie, ON
01.2022 - Current
Company Overview: Family run siding and aluminum installation company
Managed and executed all administrative tasks for our family-run siding and aluminum installation company while working remotely.
Enhanced overall customer experience through effective communication regarding appointment details, work requirements and payment processes
Handled all administrative duties including generating estimates, processing material orders, managing invoices, overseeing banking activities, performing advertising functions, and maintaining the company website
Partnered with staff to create professional development plans to support personal and business growth.
Part-Time Scheduler/Office Administrator
Reynolds Brothers Exteriors
Barrie, ON
01.2018 - 06.2020
Company Overview: Busy soffit, fascia, eavestrough and siding installation company
Managed the remote scheduling of daily customer installations for a dynamic soffit, fascia, eavestrough, and siding installation company.
Ensured optimal utilization of 4 crews through effective job scheduling
Managed weekly material and product ordering for installs, ensuring smooth inventory management.
Facilitated clear communication with customers regarding installation related queries
Processed and edited work orders required for installations
Legal Transcriptionist/Independent Contractor
KB Transcripts
Barrie, ON
01.2016 - 01.2018
Provided timely and accurate court proceeding reports working remotely for Ontario court systems.
Transcribed court proceedings from audio recordings for legal documentation.
Proofread, reviewed and verified dictation for accuracy and quality against established standards.
Medical Transcriptionist/Independent Contractor
Accentus/MModal
Victoria, BC
01.2009 - 01.2016
Transcribed medical dictation remotely from home using hospital-specific software and MS Word, while ensuring 98% accuracy levels in accordance with established procedures.
Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
Format reports according to hospital account format preferences and the Book of Style for Medical Transcription
Part Time Clerk, Heart Function Clinic/Casual On Call Medical Stenographer
Vancouver Island Health Authority, Royal Jubilee Hospital
Victoria, ON
01.2009 - 01.2013
Assisted with administrative tasks for multiple departments in the Heart Health Department such as the Heart Function Clinic, Electrodiagnostics Clinic, Cardiology Clinic, Pacemaker Clinic, and BC Cardiac Registry.
Processed new referrals, scheduled and rescheduled patient appointments, received and directed patients, responded to verbal and phone inquiries, processed physician orders, transcribed dictated referrals, ordered various tests for patients, patient registration and check in, exam completion in hospital system, data entry.
Handled receptionist duties along with additional administrative functions.
Daily use of Cerner, Powerchart, MS Office, MS Access and MS Outlook as well as department-specific programs such as BC Cardiac Registry and MUSE Cardiology Information System
Office Administrator
Thibault & Co. Appraisals Inc.
Victoria, British Columbia
05.2006 - 05.2008
Company Overview: Small professional appraisal firm providing residential and commercial appraisals for private long-term care homes
Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
Assembled residential appraisal reports by inputting data accurately using specialized software. Edited formatting of comprehensive commercial appraisals accompanied by addendums using MS Word, Excel, and digital photos.
Efficiently managed the receipt and processing of appraisal orders received via email, fax, phone, and internet ordering system. Employed Adobe Acrobat to streamline the delivery process by emailing reports to clients and uploading them online. Also responsible for preparing letters of transmittal for both residential and commercial reports.
Utilized DOS based database to manage company files, print MLS listings, and retrieve tax records for ordered appraisals. Generated maps for residential reports using electronic mapping program.
Managed credit card payments through phone and executed bank deposits timely while administering day-to-day operations.
Office Administrator
Rawlings Homes
London, ON
04.2003 - 11.2004
Company Overview: Prominent Custom Home Builder
Provided reliable support for owner while optimizing operational functions by implementing effective organizational systems.
Maintained regular communication with customers through phone and email, ensuring high-level service and prompt follow-up.
Initiated new office processes to enhance employee productivity and improve workflow.
Provided time-sensitive information to job site workers, scheduled timelines, and coordinated tasks using an Access based program.
Maintained accurate financial records by diligently verifying invoices for payment and updating spreadsheets. Provided excellent administrative support by organizing office and electronic files, booking travel arrangements, and performing general administrative tasks.
Occasional delivery of job materials to job site using company vehicle.
Office Manager/Executive Assistant
Vlinx Incorporated
Vancouver, BC
04.2001 - 04.2003
Company Overview: Internet Global Sourcing Company
Act as primary liaison for external matters and conduct seamless execution of weekly staff functions. Facilitate scheduling and logistics, including coordination of conference calls, travel arrangements, and meetings for global sales personnel
Operate main switchboard and screen phone calls in a professional manner,
Maintained and updated building security system on a daily basis, while also managing security access card records and tracking building activity.
Schedule appointments for CEO, update reports weekly in Excel for management review.
Utilized ACCPAC to perform tasks such as entering invoices for accounts payable and receivable, creating and verifying employee and CEO expense reports, as well as making timely bank deposits.
Administer employee health benefits plan for Canadian and US employees.
Hire, supervise and train part time administration staff.
Education
College Certificate - Legal Transcriptionist course
Durham College
Oshawa, ON
06.2016
Certificate - Advanced Medical Transcription Program
Selkirk College
Victoria, BC
12.2008
College Certificate - Medical Terminology
Camosun College
Victoria, BC
06.2006
High School Diploma -
Queen Elizabeth Secondary School
Surrey, BC
12.2000
High School Diploma -
West Whalley Junior Secondary School
Surrey, BC
12.1998
SmartServe Certification -
Barrie, ON
06.2024
Skills
Office Administration
Project Coordination/Management
Workflow Planning and Optimization
Document and Record Management
Scheduling and Calendar management
Experienced using MS Word/Excel/Outlook
Word Processing
Supply Ordering and Management
Database entry
Clerical Support
Billing with Quickbooks
Timeline
Office Manager
Barents Aluminum Ltd.
01.2022 - Current
Part-Time Scheduler/Office Administrator
Reynolds Brothers Exteriors
01.2018 - 06.2020
Legal Transcriptionist/Independent Contractor
KB Transcripts
01.2016 - 01.2018
Medical Transcriptionist/Independent Contractor
Accentus/MModal
01.2009 - 01.2016
Part Time Clerk, Heart Function Clinic/Casual On Call Medical Stenographer
Vancouver Island Health Authority, Royal Jubilee Hospital
01.2009 - 01.2013
Office Administrator
Thibault & Co. Appraisals Inc.
05.2006 - 05.2008
Office Administrator
Rawlings Homes
04.2003 - 11.2004
Office Manager/Executive Assistant
Vlinx Incorporated
04.2001 - 04.2003
College Certificate - Legal Transcriptionist course
Durham College
Certificate - Advanced Medical Transcription Program