Kim Ayles
Riverview,Canada
Summary
Experienced Sales Leader with 27 years of expertise in cultivating Sales Team growth, delivering impactful training, and executing the Mastering Sales program within the luxury market. Skilled in driving organizational excellence, shaping strategic direction, and seamlessly integrating sales tools and materials for optimal performance. Committed to fostering a values-driven culture that empowers colleagues to excel both personally and professionally in the luxury market.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Team Leader - Reservation Sales
Accor Global Reservation Centre
01.2000 - Current
- Leadership & Supervision - Lead a team of up to 25 Luxury Reservation Sales Coordinators, providing guidance, mentoring, and support to drive performance and achieve sales targets.
- Coaching and Development - Implementation and maintenance of a tailored coaching program to nurture professional development of each team member, resulting in enhanced skills and performance. Key contributor in development of ongoing personalized coaching content.
- Strategic Decision Making - Active participant in strategic discussions and decision-making processes as a valuable member of Operations Committee.
- Talent Management - Facilitation of annual talent reviews and merit processes to recognize and reward top performers, ensuring alignment with organizational goals and continuous development.
- Mentoring and Performance Management - Provided individualized mentoring, coaching, and performance management to support continuous improvement and career advancement opportunities for team members.
- Goal Setting and Alignment - Coordination of goal-setting activities aligned with departmental targets to drive productivity measures, colleague engagement, and customer experience initiatives while influencing top line revenue.
- Content Development - Key contributor to development of ongoing coaching, quarterly sales meetings, and communication meeting content to enhance leadership support and team effectiveness.
Senior Reservation Sales Agent
Fairmont Hotels And Resorts
01.1997 - 01.2000
- Promoting luxury Brand and services through personalized sales conversations
- Maximizing revenue through anticipatory skills and matching products to enhance customer experience.
- Consistently achieving and maintaining Leading Quality Assurance standards while creating emotional connections and exceeding revenue targets
- Senior Reservation Agent certified.
- Peer coach and Training Reserve
- Strengthened guest experiences through excellent interpersonal skills, empathetic listening, and prompt follow-up on inquiries or issues.
- Contributed to positive work environment, effectively communicating with team members and management to address concerns or share success stories.
Education
Courses Completed in Human Service Counselor -
NBCC
Moncton, NBCourses Completed Business Technology -
NBCC
Moncton, NBSkills
- Teamwork and Collaboration
- Attention to Detail
- People Management
- Mentoring
- Conflict Resolution
- Staff education and training
Top Strengths through Gallop Organization: Achiever, Belief, Relator, Focus, Deliberative
Marcus Buckingham Stand Out Profile: Stimulator/Creator
Accomplishments
- Pillars of Personalization Content Creator and Project Manager - Spearheaded the creation and management of the Pillars of Personalization framework,ensuring alignment with organizational objectives and delivering impactful results to enhance sales effectiveness.
- Mastering Sales Program Content and Delivery -Developed comprehensive content and delivery strategies for the Mastering Sales program, focusing on enhancing sales skills, fostering customer engagement, and driving revenue generation.
- Career Development Hub Co-Creator - Collaborated in the development and implementation of content for the Career Development Hub, leveraging expertise to support colleague growth and advancement initiatives across the organization.
- Co-Founder and leader of Wellness Taskforce - Collaborated in the creation of the Wellness Taskforce and assumed a leadership role in promoting initiatives focused on employee well-being and work-life balance, fostering a positive and healthy workplace culture.
- Colleague Engagement Taskforce Leader - Spearheaded the Colleague Engagement Taskforce, driving initiatives to enhance colleague satisfaction, morale, and retention.
- New Colleague Onboarding and Sales Training - Led departmental onboarding and sales training programs for new colleagues for over a decade, ensuring smooth integration and alignment with organizational goals.
- Developed and managed first Summer Student Program
- Spearheaded Headspace Mindfulness Program Pilot for Sales Department and developed a wellness library
- Group Planning Organizer with Contact Atlantic for 10 years
- Leader of the year 2011 - Recognized as Leader of the Year in 2011 for outstanding contributions to team success, leadership excellence, and commitment to organizational values.
Certification
Train the Trainer Certification
Interaction Management Certification
First Aid & CPR Certification
Workplace Mental Health First Aid Certification
School For Change Certification
Currently Enrolled in ICF Life Coaching Program
Certified Reiki Practitioner
Timeline
Team Leader - Reservation Sales
Accor Global Reservation Centre
01.2000 - Current
Senior Reservation Sales Agent
Fairmont Hotels And Resorts
01.1997 - 01.2000
Courses Completed in Human Service Counselor -
NBCC
Courses Completed Business Technology -
NBCC
Train the Trainer Certification
Interaction Management Certification
First Aid & CPR Certification
Workplace Mental Health First Aid Certification
School For Change Certification
Currently Enrolled in ICF Life Coaching Program
Certified Reiki Practitioner
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