Kim Arnason

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• Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
• Manage property, and administrative functions for three large condominium complexes, single family and multi-family newly built homes.
• Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
• Conducted thorough background checks and interviews to ensure selection of high-quality tenants, reducing turnover and maintaining stable community environment.
• Provided for peaceful and safe tenant relations through complaint management and conflict resolution.

• Responsible for renting out housing properties and assisting tenants with their needs
• Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
• Invited prospects to fill out application upon completion of property tour.
• Organized community events to foster a positive living environment and increase resident retention rates.
• Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.

• Maintained positive tenant relationships with vulnerable seniors in low-income housing buildings (Managed three properties with over 325 tenants)
• Served as the primary point of contact for tenant inquiries, providing prompt assistance and escalating concerns when necessary.
• Supervised daily operations of property in accordance with corporate policies and procedures.

• Assisted with researching new or changing public, government and private social services for women experiencing domestic violence, homelessness, mental health and or addictions in multiple provinces across Canada

• Managed, all tenant work order requests (either by phone or email) using Angus AnyWhere software

• Revamped the Sales & Leasing Department procedures by updating all leasing documentation, educating Leasing Staff on the Residential Tenancies Act and assisted Leasing Managers with tenant evictions and the procedures for applying to Tenancy Dispute Court