Kim Allard

• Scheduled appointments and handled calenders for senior leadership.
• Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Implemented updated policies and practices for organization and monitored effect.
• Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
• Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.

• Served clients for weddings, events, dinners.
• Improved marketing to attract new customers and promote business.
• Onboarded new employees with training.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.

• Worked from home
• Managed CEO's emails, meetings, phone calls, presentations
• Human resources; Onboarding and Exiting Interviews
• Payroll (RBC Express)
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Created expense reports, budgets and filing systems for management team.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Updated executives on changing business needs by thoroughly documenting internal and client meetings.
• Organized and coordinated conferences and monthly meetings.
• Filed paperwork and organized computer-based information.
• Worked with clients to effectively plan and coordinate logistics for special projects and events.
• Other administrative tasks

• Answered client calls to respond to inquiries, using open-ended questioning skills to attain applicable information.
• Used Microsoft Word and other software tools to create documents and other communications.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Served customers and followed outlined steps of service.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Prepared a variety of different legal written communications, reports and legal documents to ensure smooth operations.

• Supported Senior Management
• Coordinate Meetings, Private Events, Personal Events, Flight, Hotel and Dinner Reservations
• Ability to have been very flexible and adhere to what needed to be done
• Maintained relationships with different companies
• Prep and/or emailed confidential files
• Epense Report
• Take emergency weekend calls
• Processed travel expenses and reimbursements for executive team and senior management group.
• Manage agenda/calendar
• Catering

• Managed efficient and accurate processing of invoices
• Responded to customer concerns and questions on daily basis.
• Utilized talents and expertise to complete on-time and accurate monthly closing processes
• Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
• Managed invoicing and payment processing operations.
• Trained and mentored new team members on invoicing systems and policies to build cohesive groups and promote operational performance.
• needed to beat quote by end of day - always met

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Promoted maintenance of professional and courteous customer interactions across reception personnel.
• Acted as first point of contact and set appointments for prospective clients.
• Handled complaints and questions, and re-directed calls to other team members.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Coordinated flights, hotel, ground transportation, restaurants, activities, florists, photographers, videographers, musicians
• Responsible for logistics for Continuing Medical Education Meetings
• Responsible for on-site coordination and hosting of dinners for meetings participants
• Recruiting of physicians and nurses to our meetings

• Conducted money transactions with customers
• Performed customer service duties
• Restocked money in ABM

Greeted Families

Prepared legal documentation for Government and Families

Performed customer service duties