Kim Adams
Ottawa,ON
Overview
36
36
years of professional experience
Work History
Sales Associate/releif Manager
Mission Thrift Store
09.2017 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Owner Cottage Rentals
Self Employed
05.2007 - 09.2012
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Administrative Assistant
Government of Canada
03.2000 - 11.2003
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Restaurant Owner/Operator
Cara Operations Ltd
09.1984 - 03.1999
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
- Boosted revenue through targeted marketing campaigns, special events, and promotions.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
- Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
Timeline
Sales Associate/releif Manager
Mission Thrift Store
09.2017 - 03.2020
Owner Cottage Rentals
Self Employed
05.2007 - 09.2012
Administrative Assistant
Government of Canada
03.2000 - 11.2003
Restaurant Owner/Operator
Cara Operations Ltd
09.1984 - 03.1999