Kililani Mitchell
Mt. Baldy,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Program Manager Within the Dean’s Office
College of Education and Behavioral Sciences Azusa
08.2024 - Current
- Supports the School of Behavioral Sciences (SBS) for 8 departments with missing or no staff
- Collaborates with Associate Deans and Dean to expand programs, monitors and tracks budget lines for SBS including research and grant funds
- Plans and executes events across departments for the Dean’s office, averages 2-3 events per month
- Leads conversations within sunsetting programs and how to best track and teach out students from the programs
- Connects students across programs in advising and the admission process
- Provides detailed analysis of student enrollment within SBS and retention rates
- Manages multiple departments, student workers and projects with collaboration from Department Chairs
- Department Chairs connect for program support in times of need and access for Dean’s office resources
- Delivered successful program enrollment by managing cross-functional teams and aligning project objectives with organizational goals.
- Coordinated resources across multiple projects to optimize efficiency and achieve desired outcomes.
- Streamlined workflows for academic execution, enhancing team productivity and reducing delays.
- Collaborated with leadership teams to define program scope and deliverables, ensuring alignment with university objectives.
- Provided detailed reports for legal documents ensuring accuracy and revision when needed
Volunteer High School Community Group Leader
Hillside Community Church
08.2020 - Current
- Lead group of 12-15 girls through small group conversations weekly since August 2020.
- Create welcoming atmosphere for diverse conversation and open perspectives rooted in biblical truth.
- Guide high school students through difficult conversation and topics
- Plan and create games for each week to welcome students
Program Coordinator
Department of Psychology Azusa
02.2023 - 08.2024
- Overseeing department recruitment, advising activities, and student guidance
- Coordinate course schedules with the Registrar and communicate changes
- Interface with other university departments, coordinate meetings, and plan events
- Supervise student workers and adjunct faculty
- Directly handle student correspondence, oversee social media and the department website, and manage community communication
- Support program directors and chairs in program administration, coordinate faculty tasks, manage hiring logistics for adjuncts, and ensure timely completion of faculty contracts with HR and Payroll
- Record minutes in faculty meetings, oversee service and maintenance of program resources, and manage day-to-day office functions
- Overcame challenges related to scheduling conflicts or resource allocation by developing creative solutions that met the needs of both students and faculty members alike.
- Established robust alumni networks that facilitated ongoing mentorship opportunities and connections between current students and successful graduates.
- Organized orientation sessions and social events, cultivating a welcoming environment that fostered camaraderie among incoming students.
Management & Wedding Coordinator
Pond Oaks Wedding Venue
05.2022 - 08.2024
- Plan and execute event timeline across vendors and wedding parties in accordance to client instruction and consultations
- Work within budgeting and financial management for client’s needs & wishes
- Incident management and problem solving between staff, anticipate and proactively address any issues that may arise during events
- Implement contingency plans to manage unexpected challenges, ensuring minimal disruption to celebrations
- Administration of decoration execution and venue cleanliness
- Set up and clean up for venue operations
- Coordinate with catering services to plan menus, accommodate dietary restrictions, and ensure timely food service
- Implement and monitor food safety protocols to ensure well-being of guests
- Conduct post-event evaluation to gather feedback from clients, vendors, and staff
- Improved guest satisfaction by managing vendor relationships efficiently.
- Streamlined event operations by organizing logistics and managing on-site staff.
Client Services Representative
Student Services Center, Azusa
09.2022 - 02.2023
- Student relations management and coordination to academic and financial departments between undergraduate and graduate students
- Data and communication intake for student affairs within administration, records, veterans affairs, and international departments
- Office management for cleanliness and student worker schedules
- Developed customized solutions for students and parents, addressing their unique requirements and preferences.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective students.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Academics Records Specialist Assistant
Undergraduate Enrollment Services Center, Azusa
07.2019 - 05.2022
- Data entry and archiving for academic and general forms
- Front desk management and coordination between walk in and appointments for undergraduate students between financial and academic departments
- Phone call and email communications per student progress, diploma order, and alumni follow-up
- In depth behind the scenes input for academic records of student accounts and records
- Organized and maintained records to ensure accessibility and accuracy for internal departments.
- Improved operational efficiency by digitizing and cataloging physical records.
- Supported organizational initiatives by preparing detailed reports from archived data.
- Reviewed and corrected errors in record entries to enhance data reliability.
- Supported audits by promptly providing requested records and ensuring compliance.
Education
Master of Science - Applied Statistics
Azusa Pacific University
Azusa, CA05.2026
Bachelor of Science - Psychology
Azusa Pacific University
Azusa, CA05.2022
Skills
- Time Management
- Collaboration
- Attention to Detail
- Communication
- Intrapersonal Development
- Resource allocation
- Project planning
- Budget management
- Strategic planning
- Cross-functional collaboration
- Timeline management
- Program evaluation
Timeline
Program Manager Within the Dean’s Office
College of Education and Behavioral Sciences Azusa
08.2024 - Current
Program Coordinator
Department of Psychology Azusa
02.2023 - 08.2024
Client Services Representative
Student Services Center, Azusa
09.2022 - 02.2023
Management & Wedding Coordinator
Pond Oaks Wedding Venue
05.2022 - 08.2024
Volunteer High School Community Group Leader
Hillside Community Church
08.2020 - Current
Academics Records Specialist Assistant
Undergraduate Enrollment Services Center, Azusa
07.2019 - 05.2022
Master of Science - Applied Statistics
Azusa Pacific University
Bachelor of Science - Psychology
Azusa Pacific University
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