Kiley Pratt
San Francisco
Summary
Outgoing and personable retail professional with over two years of hands-on experience in delivering exceptional customer service and driving sales. Known for being a fast learner, highly organized, and consistently positive in high-energy environments. I thrive in team settings, build strong rapport with customers, and quickly adapt to new systems and tasks. Passionate about creating enjoyable shopping experiences and contributing to a supportive and efficient store environment. Ready to bring my enthusiasm, reliability, and strong work ethic to a new retail team.
Overview
4
4
years of professional experience
Work History
Brandy Melville Floor Manager
Brandy Melville
San Francisco
01.2023 - 01.2025
- Oversee daily store operations including opening/closing store
- Delegate tasks effectively and ensure accountability and efficiency
- Assist in training and supervising sales associates
- Responsible for inventory management and restocking
- Keeping the store clean, organized, and visually appealing
- Monitor theft prevention and ensure merchandise security
- Provide customer service and help in anyway possible and handle customer inquiries/issues/feedback with professionalism
Boy and Girls Club Tutor and Mentor
United Playaz
San Francisco
09.2022 - 07.2023
- Assisted students with homework and school projects, helping them develop problem-solving and critical thinking skills
- Lead fun and engaging art projects that allowed the children express themselves creatively
- Organize and participate in sports, games and outdoor activities that promoted teamwork and fun
- Helped children navigate peer conflict and disagreements respectfully and fairly using a calm and empathetic approach
- Offer a listening ear, positive encouragement, and trama-informed guidance to children who may be dealing with emotional and behavioral challenges
- Volunteered at the after school program 1-2 days a week,
Volleyball Coach
Lagarza Basketball Camp
San Francisco
06.2021 - 08.2022
- Plan and lead volleyball sessions focused on skills, drills, teamwork and fun
- Taught volleyball fundamentals such as passing, hitting, serving etc
- Fostered sportsmanship, confidence, and collaboration amongst campers of all skill levels
- Provided encouragement, positive reinforcement, and individual feedback
Education
Some College (No Degree) - Business Administration And Management
University of Oregon
Eugene, ORSkills
- Strong communication and interpersonal skills
- Fast learner adaptable to new systems and environment
- Experienced with POS system and basic merchandising
- Efficient at multitasking and working under pressure
- Dependable and punctual worker
- Strong customer service skills and positive attitude
Timeline
Brandy Melville Floor Manager
Brandy Melville
01.2023 - 01.2025
Boy and Girls Club Tutor and Mentor
United Playaz
09.2022 - 07.2023
Volleyball Coach
Lagarza Basketball Camp
06.2021 - 08.2022
Some College (No Degree) - Business Administration And Management
University of Oregon