Kiley Bilinsky
Comox,BC
Summary
Dedicated team member with a clear understanding of the importance of showcasing potential beyond the resume. Passionate about making meaningful contributions and eager to bring skills and expertise to a dynamic organization. Committed to exceeding expectations and contributing to team success by leveraging experience and drive.
Overview
14
14
years of professional experience
Work History
General Manager & Project Site Manager
Comox Centre Mall
Comox Valley
01.2022 - Current
- I took this project on with only one staff member
- I built strong teams of capable and reliable employees, drastically increasing the number of my staff members and departments
- Hired, trained, led and developed an engaging team, taking the initiative to help my employees grow with their abilities and providing promotion opportunities
- I am the keyholder of the 30-business complex and the 24/7 emergency contact for the whole site
- I am the main point of contact, coordinating, managing, and executing all activities and ensuring contractual requirements are met
- Proved a personal injury liability claim false from a customer, saving the company thousands
- I coordinated construction and organized all trades for on-site work, maintaining the property, including all outside contracts and inspections to completion
- I worked collaboratively with my businesses, focusing on increasing community engagement and driving foot traffic to increase by 30% within three months after the takeover
- I was able to reduce vandalism by 98% by engaging youth and providing community connections
- By changing our demographic, we boosted sales while reducing costs
- We also attracted new business while maintaining a positive image and cleaned up the previous destructive reputation by working with local authorities to address criminal activity
- I created all site incident reporting policies and maintained site records and activity reports
- I work exceptionally under pressure and function best in a thriving environment, willing to move the goalpost constantly
- I created, implemented, and streamlined all policies regarding day-to-day operations, including, but not limited to, safety protocol, theft-loss management, emergency response, scheduling, event creation and management, and inspections, and oversaw all activities on the property
- I actively participated in town council meetings and the Downtown Economic Strategy planning meetings
- I can identify opportunities and act on them
- I provide a positive environment promoting and encouraging personal development
- I can identify and highlight individuals' best skills and utilize them where they will be most successful, increasing productivity and overall happiness at work
- My team and I support our business owners in building a strong connection and sense of family and in creating loyalty to our collaborative vision of growth
- I am a naturally strong leader who encourages innovation, creativity, and unique approaches to business development and promotional opportunities
- I consistently prioritize operational growth and business development as a driver of growth.
Commercial & Residential Property Manager
Comox Valley & Surrounding Area
01.2015 - Current
- I won an Emergency two-day eviction at trial with the Residential Tenancy Board against tenants abusing the property
- I investigated, found the evidence, and made it happen without the expense of a Bailiff to remove them
- I'm tough, resilient, and have grit and determination
- I removed unhoused individuals who took possession protected by squatters' rights
- I had multiple OD and drug activity at the property
- RCMP was unable to assist, but I made it happen
- We took back possession with minimal incidents in less than a month without cutting water or other service disruptions
- 24/7 site contact: I was the main point of contact, coordinating, managing, and executing all activities and ensuring contractual requirements were met
- Maintain close working relationships with tenants and oversee resolution of all aspects of the property
- Managed maintenance team, ensuring high standards were achieved
- Created procedures for the maintenance crew to maintain
- Procure all third-party vendor services, observing budget restrictions and procurement guidelines, and tender/re-tender where and when required
- Perform regular inspections of the properties to ensure that high standards of cleanliness, maintenance and security are maintained and initiate corrective actions as needed
- Coordinate and develop operating manuals for the properties, such as emergency preparedness, tenant manuals, property construction manuals, etc
- Manage all aspects of budgetary expenditures quarterly and future forecasting
- Oversee accounting deliverables, including processing of payables, invoicing, accounts receivables, utility management
- Draft, negotiate and execute lease proposals and built standard lease documentation.
President & Founder
Show Us the Dogs Humane Society
Vancouver Island
01.2014 - 01.2021
- Successfully shut down three puppy mills, rescued 47 dogs and was a vocal activist interviewed for an expert opinion Animal Advocate for the media
- I only took in the worst cases that would be euthanized otherwise and rehabilitated and rehomed with loving, capable homes
- I was responsible for planning, implementing, and supervising all shelter operations
- This included managing the facility, staff, volunteers, and animal programs and ensuring their efficiency and effectiveness per the organization's policies and procedures
- Safety, both for people and animals, was always our top priority
- Secured all types of procurements
- Networked to connect with financial donors as well as donations from businesses and created a foster home program
- Knowledge of the principles and techniques for properly handling and caring for injured, complex and potentially dangerous animals, health care for shelter animals, and the hazards and safety precautions involved in operating an animal shelter: media liaison and PR management
- Went out facilitating the rescue of severe animal abuse cases, including working with local authorities to shut down and expose the exploitation of animals.
On-Site General Contractor & House Designer
Comox Valley & Surrounding Area
01.2013 - 01.2017
- Soly designed and built a 3700 sqft residential property to completion
- Onsite coordinator responsible for overseeing all trades and inspections
- Responsible for aiding to complete a variety of job tasks involving general carpentry, interior finish work, exterior projects; to lead jobs from start to finish including quoting and ordering, assisting with the safety training and supervising of employees on multiple construction projects
- Maintain and enforce standards of cleanliness and organization in assigned trucks, trailers, equipment, job sites, and shop/yard areas
- Worked onsite daily with trades learned from them all, and made sure all correct permits and documentation were in place.
Girl Guide Leader & PR Liaison
Girl Guides of Canada
Comox, BC
09.2010 - 06.2020
- Encouraged self-reflection and growth by regularly discussing personal goals, challenges, and accomplishments with each girl.
- Developed strong relationships with community partners, securing resources and support for troop initiatives.
- Organized successful fundraising events to support troop activities, raising funds for local charities.
- Engaged older guides by offering mentorship roles within the unit so they could develop their own leadership skills.
- Implemented safety procedures during outdoor adventures, ensuring all members were prepared for emergency situations.
- Assisted girls in earning badges through personalized guidance tailored to their interests and strengths.
- Expanded leadership opportunities within the troop by delegating appropriate responsibilities to Senior Girl Guides.
- Cultivated a positive learning atmosphere by modeling respect, kindness, and empathy towards others.
- Utilized conflict resolution techniques when needed to maintain a harmonious group dynamic.
- Enabled increased participation by creating an inclusive environment that welcomed girls from various backgrounds and cultures.
- Coordinated educational field trips that broadened the experiences of Girl Guides in areas such as science, history, or arts.
- Managed budgets for troop expenses responsibly while maximizing funding availability for engaging activities and outings.
- Facilitated open communication with parents, providing regular updates on their child''s progress and upcoming events.
- Collaborated with fellow leaders to create comprehensive lesson plans that aligned with national Girl Guide standards.
Education
Courses - Psychology, Neuroscience And Behaviour
North Island College
Courtenay, BCCourses - Global Hospitality Business Development
North Island College
Courtenay, BCCourses - Biological Sciences
North Island College
Courtenay, BCDiploma -
Aveda Institute
Victoria, BC05.2005
Skills
- Tenacious, self-motivated for continual growth and success
- Strong intuition and ability to pick up on cues and differences in others' behaviours and can recognize trends Highly intellectual, humbled, yet confident I know when to hold my cards - I am not run emotionally by my ego - I am logical and can compartmentalize to achieve the best results
- Analytical problem-solving, able to live outside the box and I am very comfortable with my abilities inside and outside the norm
- Positive, kind, compassionate, passionate, and loving I have a love of people and can roll with the punches On the flip side, I am bold, unintimidated, and fearless Regret is not an option
- Encouraging and supportive both professionally and personally I want to see everyone win
- I compete with myself, driving my personal goals and ambitions
- Conflict handling, deescalation and excellent negotiation skills
- Deep understanding of Mental health conditions and being able to navigate through in a professional setting
- Integrity and ethical behavior with a strong character
- Empathetic, deep understanding of social-emotional intelligence
- Build and maintain new and old client relationships to streamline efforts and prioritize
- Sales and negotiation skills
- Clear and concise communication
- Promotional marketing and advertising
- Knowledge of trades, local zoning, and permit procedures
- Integrity and ethical behavior
- Proficient in leadership and team building and problem resolutions
- Resourcefulness, flexibility, and adaptability
- Operations Management
- Effective leader
- Customer Relationship Management
- Team training and development and motivation
- Performance Improvement
- Facility Management
- Exceptional interpersonal communication
- Recruitment
- Networking abilities
- New Business Development
- Community Outreach
- Change Implementation
References
Hayley Turkington
Rcmp Member
(250) 207 2100
Louise Wilson
Business owner
(250) 466 4632
Quinn Arcond
General Contractor
(250) 702 4719
Alexis Forbes
City of Courtenay
(250) 703 4002
Chyanna Ross
Previous Employee (janitorial staff)
(250) 465 2273
Timeline
General Manager & Project Site Manager
Comox Centre Mall
01.2022 - Current
Commercial & Residential Property Manager
01.2015 - Current
President & Founder
Show Us the Dogs Humane Society
01.2014 - 01.2021
On-Site General Contractor & House Designer
01.2013 - 01.2017
Girl Guide Leader & PR Liaison
Girl Guides of Canada
09.2010 - 06.2020
Courses - Psychology, Neuroscience And Behaviour
North Island College
Courses - Global Hospitality Business Development
North Island College
Courses - Biological Sciences
North Island College
Diploma -
Aveda Institute