KIKO WAN TUNG MA
North York
Summary
Highly adaptable and results-driven professional with strong multitasking, research, and problem-solving skills. Proven ability to thrive in fast-paced environments, effectively managing time, priorities, and tight deadlines under pressure. Skilled in client relationship management, identifying and addressing client needs while maintaining exceptional service standards. Detail-oriented with strong technical proficiency and a quick learning ability to master new concepts efficiently.
Overview
15
15
years of professional experience
Work History
Operation Manager
Wangrand Company Limited
09.2018 - 05.2024
- Managed approximately 30 incoming calls, emails and 100+ whatsapp per day from customers and supplier.
- Works with sales teams to help set and meet daily and quarterly goals
- Anticipates and tracks operational and tactical risks and providing strategic solutions
- Identifies trends and assess opportunities to improve processes and execution
- Coordinating freight schedules, vendor logistics, and order fulfillment to ensure timely and accurate deliveries.
- Having a keen eye on budgets and budgetary changes
- Monitored and refined company's internal and external procedures in daily operations
- Documenting procedures for third-party monitoring
- Managing end-to-end inventory flow from warehouses to construction sites, optimizing stock levels and distribution efficiency.
Assistant Human Resource & Admin Manager
Wai Tat Foundation & Engineering Ltd (Stock Code:8422)
07.2017 - 09.2018
- Handled project procurement and sales from suppliers' quotation to sales order with subcontractors and clients
- Closely communicating with suppliers to adjust delivery schedules as needed, proactively resolving issues and ensuring satisfaction.
- Completed bi-weekly payroll for 50 employees.
- Assisted in adjusting and sustaining corporate standard with external parties for ISO and other certificates
- Monitored and refined company's internal and external procedures in daily operations
- Report to the Executive Directors on the performance of the management systems and include recommendations for improvement
- Lead internal audits and participate in external audits on application of IMS
Management Trainee
Wai Tat Foundation & Engineering Ltd (Stock Code:8422)
07.2016 - 07.2017
- Rotated four different departments for intense training - Management Control, Human Resources, Risk Control, and Operations
- Integrated and executed newly implemented operational policies in different departments to improve efficiency
- Developed a set of standardized proposals to be used in a variety of pitches, making it easy for sales representatives to handle prospecting work
- Gained knowledge of company policies, protocols and processes.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touch point within the business journey.
Project Coordinator
Wilburfai (International) Co. Ltd
09.2015 - 06.2016
- Coordinated with Project Manager and Site Workers to best meet clients' need
- Arrange payments of PO of materials and salary of site workers
- Provided solution for clients to solve their needs and maintain good relationships with them
- Photocopied, distributed and emailed documents to project managers.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
Project Coordinator's Assistant
Tummuk Engineering
03.2009 - 12.2011
- Worked closely with clients and internal teams to best meet client needs
- Pitched ideas, developed strategies and demonstrated problem-solving abilities to address client issues
- Composed client correspondence, created presentations and maintained contact lists and customer profile
- Completed bi-weekly payroll for 80 employees.
- Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
- Created job files for each project and maintained current data in each file.
Education
Associate of Art Degree - Art
Glendale Community College
Los Angeles01.2014
Skills
- Cantonese
- Mandarin
- English
- Microsoft Works
- Word
- Excel
- PowerPoint
- Logistics management
- Problem-solving
- Project planning and development
- Sales presentations
- Customer relationship management
- Operations management
Timeline
Operation Manager
Wangrand Company Limited
09.2018 - 05.2024
Assistant Human Resource & Admin Manager
Wai Tat Foundation & Engineering Ltd (Stock Code:8422)
07.2017 - 09.2018
Management Trainee
Wai Tat Foundation & Engineering Ltd (Stock Code:8422)
07.2016 - 07.2017
Project Coordinator
Wilburfai (International) Co. Ltd
09.2015 - 06.2016
Project Coordinator's Assistant
Tummuk Engineering
03.2009 - 12.2011
Associate of Art Degree - Art
Glendale Community College
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