Focused Receptionist with 4 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Hi, I’m
Karen Enenmor
Toronto,ON
Summary
Overview
6
years of professional experience
1
Certification
Work History
Earls Kitchen + Bar
Restaurant Hostess
11.2022 - 11.2023
Job overview
- Communicated with kitchen staff regarding customer feedback or complaints.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Received and recorded patrons' dining reservations.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Stocked server areas with supplies before, during and after shifts.
- Built positive relationships with other front-of-house and kitchen staff.
- Helped service staff handle demand by distributing food and beverages.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Provided menus and answered questions about menu items and specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted guests and sat customers at tables or in waiting areas.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Greeted customers, answered questions and recommended specials to increase profits.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Tritan products Inc Toronto, ON
Receptionist Coordinator
01.2019 - 04.2021
Job overview
- Performed basic bookkeeping duties such as maintaining ledgers and balance sheets.
- Answered phone calls and redirected them to appropriate staff members.
- Developed efficient systems for managing customer data securely in accordance with company policies.
- Greeted visitors and provided information about the company.
- Processed invoices, payments, and other financial transactions according to established procedures.
- Resolved customer complaints or answered customers' questions.
- Handled confidential documents securely according to organizational standards.
- Ensured compliance with relevant regulations pertaining to customer service operations.
- Provided support to other departments when needed by completing assigned tasks promptly.
- Organized and maintained reception area, including ordering office supplies.
- Managed incoming and outgoing mail, packages, and deliveries.
- Created detailed documentation of customer service processes for reference purposes.
- Generated weekly reports on customer feedback surveys.
- Updated internal databases with new client information.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Displayed strong telephone etiquette, effectively handling difficult calls.
The Opara's Toronto, ON
Summer Nanny
04.2018 - 09.2020
Job overview
- Initiated conversations about topics relevant to the age group of the children in order to stimulate intellectual development.
- Engaged in after-school activities by assisting with sports practice and homework assignments.
- Engaged children with games and puzzles to promote mental development and enjoyment.
- Monitored the children's progress to ensure their physical and emotional well-being was being met.
- Prepared snacks and meals, scheduled, and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Provided detailed reports of daily activities at the end of each shift.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
- Communicated effectively with parents regarding any changes or updates pertaining to their child.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Assisted children with homework and implemented school material in practical, everyday activity.
- Encouraged creative expression through art projects or other imaginative activities.
- Assisted in meal preparation including grocery shopping, planning meals, and cooking.
- Assisted in teaching basic life skills such as hygiene habits, manners, self-care routines.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Canada's WonderlandVaughan, ON
Summer Associate
06.2019 - 12.2019
Job overview
- Explained rules and regulations of facilities and entertainment attractions to customers.
- Operated and explained proper use of mechanical equipment to employees.
- Planned, organized or led exercise routines, athletic events or arts and crafts.
- Managed the daily operations of the seasonal amusement park, ensuring that all safety protocols were followed and customer service standards met.
- Inspected rides, games and vehicles to detect wear and damage.
- Performed daily walkthroughs of the facility to identify any potential hazards or areas needing improvement.
Victoria's SecretToronto, ON
Sales Associate
09.2018 - 06.2019
Job overview
- Worked with fellow sales team members to achieve group targets.
- Assessed customer needs to provide assistance and information on product features.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Greeted customers and provided exceptional customer service.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained up-to-date knowledge of store merchandise and policies.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered incoming telephone calls to provide store, products and services information.
- Bagged or packaged purchases and wrapped gifts.
Education
Great Lakes College of TorontoToronto, ON
High School Diploma
05-2018
University Overview
- Honor Roll Winter semester 2018
Albesta Academy Lagos, Nigeria
High School Diploma
07-2017
University Overview
- Best Graduating Student in social science department Recipient
York UniversityToronto, ON
Bachelor of Arts from Political Science
University Overview
- Major in Political Science
- Major in Law and society
- York Federation of Students Member
- African Students Association Member
Humber CollegeToronto, ON
Some College (No Degree) from Real Estate certification
University Overview
Osgoode Hall Toronto, ON
J.D. from Law Studies
University Overview
Skills
- Reservation Coordination
- Reservations Coordination
- Conflict Resolution
- Guest Relations Management
- Customer Service
- Complex Problem-Solving
- Menu Knowledge
- Sales and Marketing
- Reading Comprehension
- Item Promotion
- Supply Restocking
- Payment Processing
- Handling Complaints
- Computer Proficiency and Microsoft Office
Certification
- Ontario Food Handler's Certificate
- CPR and First Aid Certification
Languages
English
Native/ Bilingual
igbo
Native/ Bilingual
yoruba
Professional
Affiliations
Affiliations
- Election Campaign Volunteer
- volunteer at the Salvation Army
References
References
References available upon request.Timeline
Restaurant Hostess
Earls Kitchen + Bar
11.2022 - 11.2023
Summer Associate
Canada's Wonderland
06.2019 - 12.2019
Receptionist Coordinator
Tritan products Inc
01.2019 - 04.2021
Sales Associate
Victoria's Secret
09.2018 - 06.2019
Summer Nanny
The Opara's
04.2018 - 09.2020
Great Lakes College of Toronto
High School Diploma
Albesta Academy
High School Diploma
York University
Bachelor of Arts from Political Science
Humber College
Some College (No Degree) from Real Estate certification
Osgoode Hall
J.D. from Law Studies
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