Summary
Overview
Work History
Education
Skills
Timeline
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KIKI BALOGUN

North York,ON

Summary

Resourceful and adaptable professional with experience in administrative support, customer service, and financial operations. Skilled in managing client relationships, handling transactions with accuracy, and supporting. Organizational goals through strong communication and problem-solving abilities. Proficient in MS Office, data management, and banking systems, with a proven ability to work effectively in fast-paced environments. Dedicated to delivering excellent service, maintaining compliance, and contributing to team success.

Overview

6
6
years of professional experience

Work History

Administrative Support Worker/Digital Marketing Executive

Behaviorprise consulting
Toronto, Ontario
11.2024 - Current
  • Supported daily office operations, including scheduling, filing, and data entry.
  • Assisted clients in accessing community resources and services.
  • Coordinated with team members to organize promotional events and outreach activities.
  • Assisted in market research and competitor analysis to inform campaign strategies.
  • Created engaging content that increased online engagement.
  • Supported the execution of digital campaigns across social media and email platforms

Customer Service Associate

Rogers communications
Hamilton, Ontario
09.2023 - 12.2024
  • Assist clients with inquiries, ensuring a positive customer experience.
  • Manage transactions accurately and efficiently.
  • Collaborate with team members to achieve service goals.
  • Maintain knowledge of the company's products and services.
  • Educated customers on new products and services available.
  • Kept work area neat, clean, and well-stocked at all times.

Financial Accountant

MUJIDE INTERNATIONAL ASSISTANT
Lagos, Nigeria
09.2022 - 10.2023
  • Preparing and maintaining financial statements (balance sheet, income statement, cash flow).
  • Ensuring compliance with accounting standards (e.g., IFRS and government regulations).
  • Reconciling accounts and monitoring cash flows.
  • Advising management on cost control and profit improvement.
  • Managing budgets, forecasts, and financial reports.

Customer Service Officer/Teller

First Bank Nigeria Plc
Lagos, Nigeria
11.2019 - 09.2022
  • Process computer deposits, withdrawals, and account inquiries with 100% accuracy.
  • Educate clients on banking products and services, promoting cross-selling opportunities.
  • Resolve customer complaints efficiently while maintaining professionalism.
  • Ensure compliance with KYC and banking regulations.
  • Managed financial records, invoices, and reconciliations.
  • Supported daily office operations, including report preparation and filing.
  • Assisted the accountant with data entry and account tracking.

Education

Associate of Applied Science - Project Management

Skills For Change
Toronto, ON
03-2024

Bachelor of Science - Computer Science

University of Jos
Nigeria
10-2019

Skills

  • Organization and time management
  • Scheduling and calendar management
  • Data entry and accuracy
  • Confidentiality and attention to detail
  • Problem-solving and multitasking skills
  • Active listening and empathy
  • Patience and adaptability
  • Strong communication and interpersonal skills
  • Telephone and email etiquette
  • Financial planning and analysis
  • Strategic thinking and decision making
  • Investment knowledge (markets, products, strategies)
  • Cash handling and transaction accuracy
  • Knowledge of banking products and services

Timeline

Administrative Support Worker/Digital Marketing Executive

Behaviorprise consulting
11.2024 - Current

Customer Service Associate

Rogers communications
09.2023 - 12.2024

Financial Accountant

MUJIDE INTERNATIONAL ASSISTANT
09.2022 - 10.2023

Customer Service Officer/Teller

First Bank Nigeria Plc
11.2019 - 09.2022

Associate of Applied Science - Project Management

Skills For Change

Bachelor of Science - Computer Science

University of Jos

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KIKI BALOGUN