Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Certification
Timeline
Generic
Kikelomo Adesina

Kikelomo Adesina

Vancouver,Canada

Summary

Experienced customer service professional with a track record of efficiently resolving inquiries and improving team performance. Strong analytical thinking, problem-solving, and communication skills have led to significant increases in productivity and customer retention. Proven leader in streamlining processes and mentoring team members, committed to ongoing service improvements.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Elements Casino
Fraser
08.2024 - 09.2024
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.

Customer service

Evolution Americas
New Westminster, Canada
05.2024 - 07.2024
  • Resolved customer inquiries efficiently, achieving high satisfaction and reducing response times by 40%
  • Handled high-volume calls, maintaining a 98% issue resolution rate and enhancing team performance
  • Collaborated with team members to streamline processes, leading to a 25% increase in productivity
  • Provided detailed product information, resulting in improved customer retention and loyalty.

Food production (team lead)

Gate gourmet
Richmond, Canada
08.2023 - 04.2024
  • Led team in food production, ensuring high-quality standards and timely meal deliveries
  • Implemented process improvements, reducing waste and boosting efficiency
  • Trained and mentored team members, fostering a collaborative and productive environment
  • Swiftly resolved production issues, minimizing downtime and maintaining output levels.

Customer care representative

Vodahallure
Lagos, Nigeria
02.2020 - 09.2020

Education

High school diploma -

Kwantleen Park Secondary School
Surrey, BC
09.2023

Skills

  • Time management
  • Leadership
  • Communication
  • Teamwork
  • Problem-solving
  • Analytical thinking
  • Efficiency
  • Creativity
  • Detail-oriented
  • Customer Service
  • Computer Skills
  • Guest accommodations
  • Detail Oriented

Personal Information

Title: Customer service

Languages

English
Full Professional

Certification

Food safety

Serving it right

Gaming licensed

Timeline

Guest Service Representative

Elements Casino
08.2024 - 09.2024

Customer service

Evolution Americas
05.2024 - 07.2024

Food production (team lead)

Gate gourmet
08.2023 - 04.2024

Customer care representative

Vodahallure
02.2020 - 09.2020

High school diploma -

Kwantleen Park Secondary School
Kikelomo Adesina