Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kijana Tillman-Davis

SACRAMENTO

Summary

Self-motivated and energetic with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment. Currently holding a position as a back up finance manager, processing loans and forming relationships with lenders to complete funding.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales Service Representative

CINTAS
03.2023 - Current
  • Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Cross-sold and upsold products and Supplies to customers based on solid understanding of current and forecasted needs.
  • Delivered Uniforms and Rugs to local clients of Cintas

SALES/FINANCE MANAGER

MAITA SUBARU
12.2020 - Current
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Monitored pipelines to track and log status of loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Compiled closing packages for drafting and presentation accuracy.
  • Built relationships with customers to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.

DELIVERY DRIVER

JBCO LLC
05.2020 - 12.2020
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Delivered over 30 packages Hourly
  • Adhered to safe lifting techniques to avoid injuries

Sales Associate

NIELLO BMW SACRAMENTO
03.2019 - 03.2020
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Answered telephone and email inquiries from potential customers.
  • Responded to customer enquiries via telephone and email.
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Completed registration paperwork and sales documentation.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
  • Prepared purchased vehicles and completed final delivery checks.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.

Sales Associate

MAITA SUBARU MAZDA
02.2015 - 03.2019
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Completed registration paperwork and sales documentation.
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Located desired vehicles at auctions and other dealerships.
  • Tracked down hard-to-find merchandise at diverse locations.

Lot Porter

Maita Mazda
05.2014 - 02.2015
  • Picked up vehicles from and delivered vehicles to customers as directed by management.
  • Kept new and used vehicle lots neat and orderly and moved cars as directed by general manager in accordance with dealership display standards.
  • Moved sold vehicles to maximize use of space and keep lot in order.
  • Maintained new and used vehicle inventory appearance and performance by cleaning interior and exterior of vehicles, replenishing fluids and replacing batteries.
  • Maintained and kept lot clean from trash and debris to promote proper vehicle display.
  • Serviced vehicles in storage to protect tires, battery and finish against deterioration.
  • Facilitated reconditioning process by moving vehicles from one department to next.

Car Detailer

LOT PORTER/ DETAILER, NIELLO BMW MINI
05.2013 - 04.2014
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Washed cars and trucks daily for auto dealership.
  • Shined vehicle windows and windshields to remove water spots.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.

Education

FINRA

Associate of Science - AUTOMOTIVE

AMERICAN RIVER COLLEGE
03.2015

Skills

  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Responding to Difficult Customers
  • Accounts Payable and Accounts Receivable
  • Loan Processing Coordination
  • Telephone Etiquette
  • Overcoming Objections
  • Strong Communication and Interpersonal Skills
  • Computer Proficiency
  • Analytical Skills
  • Adaptable to Changing Conditions

Certification

  • Automotive Finance Training - SWDS

Timeline

Sales Service Representative

CINTAS
03.2023 - Current

SALES/FINANCE MANAGER

MAITA SUBARU
12.2020 - Current

DELIVERY DRIVER

JBCO LLC
05.2020 - 12.2020

Sales Associate

NIELLO BMW SACRAMENTO
03.2019 - 03.2020

Sales Associate

MAITA SUBARU MAZDA
02.2015 - 03.2019

Lot Porter

Maita Mazda
05.2014 - 02.2015

Car Detailer

LOT PORTER/ DETAILER, NIELLO BMW MINI
05.2013 - 04.2014

Associate of Science - AUTOMOTIVE

AMERICAN RIVER COLLEGE

FINRA

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Kijana Tillman-Davis