Summary
Overview
Work History
Education
Skills
Languages
Quote
Work Availability
Timeline
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Kiishi Adewale

North York,Canada

Summary

Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Overview

6
6
years of professional experience

Work History

Server

Cosmo Buffet
08.2017 - 09.2019
  • Greeted guests and took drink and food orders
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.

Cashier

Primark
10.2019 - 04.2020
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Virtual Assistant

Call A Real Person
05.2020 - 12.2021
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Maintained a well-organized database system for improved information accessibility in daily operations.
  • Completed business correspondence, transcription, and data entry.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.

Call Center Representative

Call A Real Person
01.2022 - 06.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

A Levels - English LiteratureReligious Studies

Dudley College, sixth form
Dudley, DY1 1HL

BTECH IT -

Dudley College, sixth form
Dudley, DY1 1HL

Skills

  • Problem-solving skills
  • Data Entry
  • Customer Support
  • Customer Service
  • Food handling
  • Exceptional customer service
  • Cash Handling
  • Calendar Management
  • Document Preparation
  • Patience and Empathy
  • Customer Assistance
  • Order Taking

Languages

English
Native or Bilingual

Quote

If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Call Center Representative

Call A Real Person
01.2022 - 06.2023

Virtual Assistant

Call A Real Person
05.2020 - 12.2021

Cashier

Primark
10.2019 - 04.2020

Server

Cosmo Buffet
08.2017 - 09.2019

A Levels - English LiteratureReligious Studies

Dudley College, sixth form

BTECH IT -

Dudley College, sixth form

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Kiishi Adewale