KIHO OKAWA
Vancouver,BC
Summary
Dynamic professional with a proven track record in guest relations management and sales conversion, honed at LG Display Japan CO., LTD. Fluent in Korean, Japanese, and English, I excel in business administration and customer care, significantly enhancing client satisfaction. Skilled in leveraging a positive attitude to achieve and surpass sales targets.
Overview
6
6
years of professional experience
Work History
Receptionist
ZEN PLACE PILATES
, TOKYO
04.2024 - 11.2024
- Monitored office supplies inventory and placed orders when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated and recorded customer or client information to maintain accounts.
Administrative Officer /Retail Sales Assistant
LG Display Japan CO.,LTD.
KYOBASHI, TOKYO
04.2022 - 03.2024
- The first response when an internet problem occurs within the company and improve the situation with the Korean head office online.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
- Provided administrative support to department staff, including preparing mailings, photocopying, collating, faxing, and scanning documents.
- Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
- Processed orders accurately and efficiently using a POS system.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Assisted with the preparation of customer statements and invoices.
- Provided support to accounting staff during month-end close activities.
- Processed and sent invoices, adjustments, and credit memos to customers.
Salesperson
Meiji Yasuda Life Insurance Company
Yokohama, Kanagawa
04.2021 - 03.2022
- Maintained up-to-date knowledge of all available insurance products in order to provide accurate advice.
- Negotiated contracts with clients based on their individual needs and budget requirements.
- Organized regular follow-up calls to ensure client satisfaction with the services provided.
Server
Taiju En BBQ Restaurant
, Tokyo
04.2019 - 03.2021
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
Bachelor of Arts - Faculty of Literature
Japan Women's University
Tokyo03-2021
Skills
- Scheduling
- Mail handling
- Business administration
- Guest relations management
- Sales conversion
- Sales management
- Customer care
- Positive attitude
- Speak Korean, Japanese, English
- Serving it right
Affiliations
Volunteered at South Granville Senior Center as an event assistant at a nursing home, helping with event setup.
VISA STATUS
- COOP
Timeline
Receptionist
ZEN PLACE PILATES
04.2024 - 11.2024
Administrative Officer /Retail Sales Assistant
LG Display Japan CO.,LTD.
04.2022 - 03.2024
Salesperson
Meiji Yasuda Life Insurance Company
04.2021 - 03.2022
Server
Taiju En BBQ Restaurant
04.2019 - 03.2021
Bachelor of Arts - Faculty of Literature
Japan Women's University
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