Kiet Dang
Toronto,ON
Summary
Skilled Senior Technical analyst with a well-rounded knowledge of different aspects of Information Technology and a desire to take on new challenges.
Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
25
25
years of professional experience
Work History
Senior Technical Analyst
HSBC Bank Canada
Toronto, ON
10.1998 - Current
- Provide technical leadership and consultant to assigned business units.
- Setup and manage large critical business units such as Call Centers and BCP(Business Continuity Plan) site.
- Strong Agile skills with ability to prioritize and adjust to different circumstances.
- Assisted in training users on how to use new systems or software applications effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Monitored system performance to identify potential issues and areas for improvement.
Education
Network Administrator - Information Technology
CDI College
06-1996
Some College (No Degree) - Electrical Engineer
Ryerson Polytechnical Institute
04-1995
Skills
- Windows Desktop and Laptop Deployment and Support
- Windows Servers installation and Support
- VDI (Virtual Desktop Infrastructure) Deployment and Support
- Strong people Skills
- Cross-Functional Team Collaboration
- Extensive knowledge of Computer Network, Cisco Video Conferencing, Zoom Rooms, Audio and Video Telecommunications, and mobile devices
References
References available upon request.
Timeline
Senior Technical Analyst
HSBC Bank Canada
10.1998 - Current
Network Administrator - Information Technology
CDI College
Some College (No Degree) - Electrical Engineer
Ryerson Polytechnical Institute
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