Kiesha Smith

Coordinate initiatives and schedule calendar events.

Interact effectively with residents.

Collaborated with porters to ensure efficient operations.

Guided students through structured learning programs.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

• Maintained comprehensive knowledge of company products, policies, and procedures to provide accurate information to customers.
• Applied strong analytical skills when handling complex cases, thoroughly investigating issues before proposing solutions for optimal outcomes.
• Improved customer satisfaction by promptly addressing and resolving email inquiries.
• Exceeded performance metrics set by management, consistently delivering high-quality email support to a diverse clientele.