Kiersten Paypom
Kamloops,BC
Summary
Skilled Medical Office Assistant with proven expertise in patient care coordination and healthcare compliance, honed at Dr. Steven Broadbent Inc. and Interior Health Authority. Demonstrates exceptional multitasking, organization, and computer skills. Enhanced office efficiency through meticulous records management and support in clinical documentation. Adept at improving patient experiences and streamlining administrative processes.
Overview
4
4
years of professional experience
Work History
Medical Office Assistant
Dr. Steven Broadbent Inc
09.2021 - 09.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Medaccess to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Supported patient care with accurate preparation and maintenance of examination rooms.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Contributed to emergency preparedness by maintaining up-to-date contact lists and procedures.
- Assisted medical staff during examinations to enhance patient comfort and safety.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
- Proficient in policies and procedures for autoclaving and sterilization
- Assisted physicians with surgical set up, minor surgeries, and clean-up
Medical Office Assistant
Interior Health Authority
04.2020 - 10.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Medaccess to schedule appointments for doctor visits and procedures.
- Directed patients to exam rooms, fielded questions, and prepared for physician examination
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Assisted medical staff during examinations to enhance patient comfort and safety.
- Supported patient care with accurate preparation and maintenance of examination rooms.
- Contributed to team meetings with constructive feedback and suggestions for office improvements.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Processed medical insurance claims and payments.
Education
Medical Office Assistant With Health Unit Clerk - Healthcare
Academy of Learning College
Kamloops, BC04.2020
Skills
- Multitasking and Organization
- Computer Skills
- Problem-Solving
- Medical Terminology
- Understanding of medical terminology
- Records Management
- Emergency Procedures
- Medical Office Equipment
- Clinical Documentation
- Patient Demographics
- Healthcare compliance
- Physician assistance
- Medical Transcription
- Transcription
- Clinical and administrative support
Languages
English
Full Professional
Timeline
Medical Office Assistant
Dr. Steven Broadbent Inc
09.2021 - 09.2024
Medical Office Assistant
Interior Health Authority
04.2020 - 10.2022
Medical Office Assistant With Health Unit Clerk - Healthcare
Academy of Learning College
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