Kierra Wilson
Calgary,AB
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Forklift Driver/Membership Clerk/Cashier
Costco
07.2020 - Current
- Maintained strict safety standards facility-wide and with every group.
- Assisted prospective and established members in person or by telephone.
- Built strong donor relationships, acknowledged contributions and reached out for specific needs or yearly renewals.
- Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
- Cultivated loyal member base through events and promotion of members-only services.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
Drive-Thru Capitan
Tim Horton's
01.2016 - 11.2018
- Assisted other food drive participants with food sorting, distribution and delivery and focused on maintaining dignity of food recipients.
- Communicated positively with team members and showed compassion and empathy to guests with food insecurities.
- Operated dishwashers and washed trays, plates, utensils and other serving equipment.
- Prepared, mixed, assembled, portioned, served and stored food following applicable guidelines.
- Unloaded distribution trucks at destination.
Hostess/Busgirl
Wildfire Restaurant
05.2012 - 09.2012
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
No Degree - Hairstylist
Delmar Collage of Hair And Aesthetics
Calgary, AB11.2019
High School Diploma -
Chestermere High School
Calgary, AB07.2017
Skills
- Program Promotion
- Membership Inquiries and Renewals
- Customer Care and Loyalty
- POS Systems
- Time Management Skills
- Conflict Mediation
- Mentoring
Timeline
Forklift Driver/Membership Clerk/Cashier
Costco
07.2020 - Current
Drive-Thru Capitan
Tim Horton's
01.2016 - 11.2018
Hostess/Busgirl
Wildfire Restaurant
05.2012 - 09.2012
No Degree - Hairstylist
Delmar Collage of Hair And Aesthetics
High School Diploma -
Chestermere High School
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