Summary
Experienced and reliable customer service professional with a proven track record of delivering exceptional service. Strong communication skills, meticulous attention to detail, and a customer-first attitude. Seeking to leverage these qualities to contribute effectively to a team dedicated to providing outstanding service. Excited about the opportunity to make a positive impact in a dynamic customer-focused environment.
Overview
12
12
years of professional experience
Work History
APPOINTMENT COORDINATOR
Quorum
11.2024 - 03.2025
- Booked Appointments
- Ensured customer information was accurate and up to date
- Managed customer requests through phone, email, and text, ensuring accurate communication
- Conducted after-service calls to ensure customers were satisfied with their experience.
- Delivered outstanding service with a positive attitude and professionalism.
CUSTOMER SERVICE REPRESENTATIVE
Cloud5 Communications
09.2020 - 09.2024
- Assisted customers in making hotel reservations for Extended Stay America, Motel 6/Studio 6, and Universal Orlando Resorts.
- Advised guests of various policies.
- Recommended alternate locations for better rates
- Used systems such as Windsurfer, CCA, and HotelKey to manage bookings.
CUSTOMER SERVICE REPRESENTATIVE
Nordia
07.2018 - 08.2020
- Explained Tracking status for parcels
- Gave general information on various Canada Post services
- Took complaints for customers
CUSTOMER SERVICE REPRESENTATIVE
Sitel
11.2012 - 07.2018
- Assisted with billing inquiries and technical support for Shark and Ninja products.
- Took payments and placed orders.
- Provided product information and troubleshooting assistance.
- Recognized for excellent customer support and listening skills.
Education
High School Graduate -
01.2005
Skills
- 41 WPM Typing Speed
- Computer Skills
- Cash Handling
- Personable
- Dependable
- Strong organization
- Client relationship building
- Patient confidentiality
- Order tracking
- Call center experience
- Outbound calling
- Appointment scheduling
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
HotelKey
CFS
Insight
Windsurfer
ICM
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionHealthcare benefitsTimeline
APPOINTMENT COORDINATOR - Quorum
11.2024 - 03.2025
CUSTOMER SERVICE REPRESENTATIVE - Cloud5 Communications
09.2020 - 09.2024
CUSTOMER SERVICE REPRESENTATIVE - Nordia
07.2018 - 08.2020
CUSTOMER SERVICE REPRESENTATIVE - Sitel
11.2012 - 07.2018
Saint John High School - High School Graduate,
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