Kieran Heaney
Burlington
Summary
Focused and reliable server bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
7
7
years of professional experience
Work History
Guest Services
Fairmont Château Lake Louise
05.2023 - 09.2023
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Implemented successful strategies to increase customer satisfaction.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Collaborated closely with other departments to meet guest needs and provide best possible experience
Server
Pipers Arms Pub
11.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
.
Pita Pit
08.2017 - 04.2023
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare Pita's and other items according to instructions.
Education
Bachelor of Arts - Graphic Design
Fanshawe College of Applied Arts And Technology
London, ON04.2024
Skills
- Guest Relations
- Price Memorization
- Dining Customer Service
- Keen Observer
- Strong Communication Skills
- Smart Serve Certified
Timeline
Server
Pipers Arms Pub
11.2023 - Current
Guest Services
Fairmont Château Lake Louise
05.2023 - 09.2023
.
Pita Pit
08.2017 - 04.2023
Bachelor of Arts - Graphic Design
Fanshawe College of Applied Arts And Technology
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