Kier Alexandra Mackay

• Managed customer accounts to secure customer satisfaction and repeat business.

• Trained and mentored new sales representatives.

• Retained excellent client satisfaction ratings through outstanding service delivery.

• Developed and implemented sales strategies to increase profits. Used customer insights to develop innovative sales strategies to increase sales.

• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

• Generated new leads through networking and attending industry events.

• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

• Offered advice and assistance to clients, paying attention to special needs or wants.

• Responded to client requests for services, and company information. Built and strengthened relationships with new and existing accounts to drive revenue growth.

• Qualified leads, built relationships and executed sales strategies to drive new business.

• Managed sales cycle to maintain solid customer base.

• Met and exceeded service level goals to achieve standards and expectations.

• Leveraged CRM to collect, organize and manage sales data and client information.

• Analyzed territory and market potential by tracking sales and examining status reports.

• Enhanced pipeline efficiency by optimizing scheduling and resource allocation.

• Set and exceeded inside sales goals by establishing ambitious targets and motivating outside sales representatives.

• Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.

• Resolved problems with high-profile customers to maintain relationships and increase return customer base.

• Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.

• Updated accounts and maintained long-term relationships with clients.

• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.

• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.