Kier Alexandra Mackay
Toronto
Summary
Experienced in customer service for over 10 years. Dedicated to Sales and Marketing, extensive knowledge in computer technology, detail oriented, strengths in communication with a strong work ethic and always willing and ready to take on new challenges. Results driven.
Overview
4
4
years of professional experience
Work History
Account Executive
City Clean & National Dust Control
08.2022 - 04.2024
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Pipeline Manager
Wingmate Inc
10.2021 - 07.2022
- Offered advice and assistance to clients, paying attention to special needs or wants.
- Responded to client requests for services, and company information.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Managed sales cycle to maintain solid customer base.
- Met and exceeded service level goals to achieve standards and expectations.
- Leveraged CRM to collect, organize and manage sales data and client information.
- Analyzed territory and market potential by tracking sales and examining status reports.
Inside Sales Manager
Ontario Wholesale Energy
02.2020 - 10.2021
- Set and exceeded inside sales goals by establishing ambitious targets and motivating outside sales representatives.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Updated accounts and maintained long-term relationships with clients.
Education
No Degree - Journalism & Communications
Centennial College
Toronto, ONSkills
- Account Management
- Customer Service Management
- Sales Team Leadership
- Sales Development
- Revenue Forecasting
- Client Support
- Market Knowledge
Languages
French
Full Professional
Timeline
Account Executive
City Clean & National Dust Control
08.2022 - 04.2024
Pipeline Manager
Wingmate Inc
10.2021 - 07.2022
Inside Sales Manager
Ontario Wholesale Energy
02.2020 - 10.2021
No Degree - Journalism & Communications
Centennial College
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