Kiera Thompson
Whitby,ON
Summary
Enthusiastic individual equipped with critical problem-solving abilities and strong interpersonal communication skills. Demonstrates robust commitment to team collaboration and adaptability to meet evolving challenges. Adept at handling high-pressure situations with integrity and precision. Known for reliable work ethic and strong focus on effective results. Exceptional attention to detail,
quick learner, responsible and organized. Reliable, adaptable and focused on maintaining high standards in ever-changing environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Jack Astor's Bar & Grill
10.2023 - Current
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
Server
Sunfire All Day Breakfast
06.2022 - 05.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Server/Bartender
Corrado’s Restaurant
09.2018 - 09.2023
- Prepared and served food and alcoholic drinks
- Seated customers at tables
- Answered phones for reservations and take-out orders
- Packaged take-out orders
- Opened and Closed restaurant
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/Waitress
Dr. J’s BBQ & Brews
07.2017 - 08.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server/Waitress/Bartender
Kawartha Downs
02.2017 - 08.2017
- Prepared alcoholic beverages
- Placed orders through P.O.S system
- Wash all glassware
- Remove garbage and recycling regularly
- Maintain cleanliness on counters, fridges, shelves and floors
- Communicate with Bartenders/Floor managers
Assistant Bakery Manager
Foodland
01.2014 - 06.2017
- Supervised baking and general production to drive sales and monitor overhead expenses.
- Inspected, checked, and monitored baking products and supplies to guarantee freshness
- Taught specialized skills, methods and techniques and delegated assignments to bakery associates to maximize department productivity and profits.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed all baking operations professionally and handled all problems confidently.
- Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
Front and Back Bakery Helper
Country Mart
01.2013 - 01.2014
- Assisted in the preparation of baked goods
- Packaged and priced baked goods
- Served customers at front service counter
- Sliced bread for customers
Education
High School Diploma -
Lakefield District Secondary School
Lakefield, ONHigh School Diploma -
Durham Continuing Education
Oshawa, ON11-2024
Skills
- Strong multitasking
- Efficient organization
- Relationship building and management
- Patience and empathy
- Integrity and honesty
- Problem-solving
- Critical thinking
Volunteer Experience
- Lakefield Animal Welfare Society
- OFSAA - Volleyball Tournament
- Bible Camp at Buckhorn Community Center
- Dinner Theatre at Buckhorn Community Center
- Lakefield Animal Rescue Krew
Certification
- First Aid Certification - American Red Cross.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- CPR/AED Certification
- Smart Serve
- OACP Certification
- WHIMIS
- Food Handler's certification
- Canadian Driver's License
Timeline
Server
Jack Astor's Bar & Grill
10.2023 - Current
Server
Sunfire All Day Breakfast
06.2022 - 05.2024
Server/Bartender
Corrado’s Restaurant
09.2018 - 09.2023
Server/Waitress
Dr. J’s BBQ & Brews
07.2017 - 08.2018
Server/Waitress/Bartender
Kawartha Downs
02.2017 - 08.2017
Assistant Bakery Manager
Foodland
01.2014 - 06.2017
Front and Back Bakery Helper
Country Mart
01.2013 - 01.2014
High School Diploma -
Lakefield District Secondary School
High School Diploma -
Durham Continuing Education
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