Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kiera Potter

Kelowna

Summary

Emotional intelligence and situational awareness when interacting with costumers.

Resilient and goal driven to become the best employee suited for a position.

Self motivated entrepreneurial mindset making my worth ethic driven with a goal to succeed in whatever field I am put into.

Rapid learning and adaptability dependent on the situation, taking the knowledge I know to solve momentary stressful situations.

International experience with over fifty cultures throughout school life making me have a multicultural understanding to relate and navigate costumers of all backgrounds at ease.

Overview

4
4
years of professional experience

Work History

Owner

Soulstar444
03.2025 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing enhanced service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Negotiated contracts with employees for mutually beneficial terms, reducing overall costs for the business.

Waitress

Kasai Teppenyaki and Grillhouse
02.2024 - 11.2024
  • Handled high-pressure situations.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Hostess

American Diner
10.2020 - 10.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Answered phone calls to take orders, give information and document reservations.

Education

Bachelor of Arts - Sociology And Buisness

University of British Columbia Okanagan
Kelowna, BC
06-2027

High School Diploma -

Central Memorial High School
Calgary, AB
06-2023

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Business management
  • Business planning
  • Marketing
  • Staff hiring

Languages

Japanese
Native or Bilingual

Timeline

Owner

Soulstar444
03.2025 - Current

Waitress

Kasai Teppenyaki and Grillhouse
02.2024 - 11.2024

Hostess

American Diner
10.2020 - 10.2021

Bachelor of Arts - Sociology And Buisness

University of British Columbia Okanagan

High School Diploma -

Central Memorial High School

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Kiera Potter