Kiera Pignatelli
Aurora,Ontario
Summary
Dedicated and adaptable worker with excellent experience in fast-paced environments. Experienced Customer Service Specialist with proven expertise in de-escalation techniques. Fast learner with strong communication and problem-solving abilities, demonstrating exceptional teamwork and customer relations, leading to significant customer retention. Seeking a temporary full-time position that supports my educational goals while allowing me to contribute positively to my community
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Best Way Stone
04.2024 - 08.2024
- Handled escalated calls calmly, finding resolutions that satisfied the company and the customer's needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to company policy or procedure changes, ensuring consistency in delivering accurate information to customers.
Restaurant Crew Member
McDonald's
07.2020 - 06.2022
- Worked well with other crew members and accepted advice from the management team.
- Worked front counter, drive-thru, kitchen area and custodian duties.
- Took orders, prepared meals, and collected payments.
- Resolved customer concerns promptly and professionally, maintaining high customer retention and loyalty.
- Followed food safety protocols and best practices as instructed by ServSafe training.
Education
Bachelor of Science - Honours in Biology
Queen's University
Kingston04-2027
Skills
- Customer Service and Relations
- High-speed Environment
- Teamwork
- Food and Safety
- De-escalation techniques
- Proficient in Sage 300
- Proficient in POS NP6 System
Certification
- First Aid Certification
- CPR/AED Certification
- WHMIS Certification
- Smart Serve Certification
- Class G Driver's License
Timeline
Customer Service Specialist
Best Way Stone
04.2024 - 08.2024
Restaurant Crew Member
McDonald's
07.2020 - 06.2022
Bachelor of Science - Honours in Biology
Queen's University
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