Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Kiera Leal

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

West 49
10.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Home Tutor

Myself
09.2020 - Current
  • Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
  • Developed parent and student relationships by offering interactive assignments for students and parents.
  • Created lesson plans, review worksheets and practice tests to prepare students for weekly tests and quizzes.
  • Communicated with parents and teachers on students' progress.

Soccer Camp Senior Counselor

Darlington Soccer Club
07.2022 - Current
  • Established a safe and supportive environment for open discussions, promoting personal growth.
  • Created a safe learning environment for children ranging from 4-12 years of age
  • Focused on developing basic soccer and fitness skills to enhance their performance in games
  • Took lead on ensuring parents were comfortable leaving their children for the 8 hour days
  • Was in charge of maintaining between 30-75 kids each week

Ski School Instructor

Brimacombe
12.2022 - Current
  • Organized fun-filled social events for ski school participants, fostering a sense of community among clients.
  • Mentored new instructors, ensuring high-quality teaching standards across the entire team.
  • Enhanced guest satisfaction by addressing individual needs and preferences in ski lessons.
  • Maintained accurate records of student attendance, progress reports, and payment information as required by management policies.

Soccer Field Liner

Darlington Soccer Club
04.2021 - 08.2024
  • I lined soccer fields within the Durham Region
  • Trained new part-time workers on the technicalities of lining
  • my area of lining spanned from the Courtice area to the Orono area of Durham region
  • Time managed effectively to ensure the best condition of fields were upheld for any activities that took place on them


Cashier

Big Red Bingo Barn
09.2024 - 04.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions.

Education

High School Diploma -

Holy Trinity Catholic Secondary School
Courtice, ON
06-2025

Skills

  • Customer engagement
  • Teamwork and collaboration
  • Time management
  • Critical thinking abilities
  • Effective multi-tasking

Languages

English
Native or Bilingual
French
Limited Working

Certification

  • WHMIS 2016 Certification
  • CPR and Health and Safety Certification


Timeline

Cashier

Big Red Bingo Barn
09.2024 - 04.2025

Ski School Instructor

Brimacombe
12.2022 - Current

Sales Associate

West 49
10.2022 - Current

Soccer Camp Senior Counselor

Darlington Soccer Club
07.2022 - Current

Soccer Field Liner

Darlington Soccer Club
04.2021 - 08.2024

Home Tutor

Myself
09.2020 - Current

High School Diploma -

Holy Trinity Catholic Secondary School

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Kiera Leal