Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiera Grennan

Toronto,ON

Summary

Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Pastry Cook

Lee Restaurant
Toronto, Ontario
06.2024 - Current
  • Documented daily production information related to quantity produced and sold items.
  • Operated ovens, mixers, grinders and other kitchen equipment as needed.
  • Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Second Cook

Sheraton Centre Toronto
Toronto, Ontario
03.2024 - 01.2025
  • Prepared food items according to recipes and menus, ensuring proper presentation, portioning and temperature.
  • Assisted Head Chef in planning, preparing and cooking meals for up to 400 guests.
  • Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
  • Performed basic knife skills such as dicing onions or slicing meats.

Server

Beacher Cafe
07.2023 - 03.2024
  • Averaged serving $1200 worth of food over the course of 4 hours. With bills averaging $27 per person that's approximately 45 customers.
  • Cultivated warm relationships with regular customers.
  • Knowing and understanding a menu that's constantly changing to be able to quickly adjust orders for customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

Shift Manager & Production Operations

Ed's Real Scoop - Beaches
05.2019 - 07.2023

    While at Ed's Real Scoop I worked as an ice cream server, a shift manager, and in production as an ice cream maker.

    • Averaged $5000 in sales per night with a team of 3-5 workers, and cones averaging $5.45, that's approximately 918 cones per person.
    • Promoted to shift manager at 17, production operator at 19.
    • Cooperated with coworkers to improve customer experience and manage storefront.
    • Exercised composure under pressure and in escalated customer service scenarios.
    • Maintained steady supply levels for high demand product.

Baker

Mad Batter Bakers
10.2022 - 04.2023
  • Produced, packaged, and sold approximately 400 cookies per day (more through Christmas).
  • Worked with an 8 person team to package and sorted wholesale orders.
  • Prepared doughs, icingings, and other various toppings in order to produce custom cookie designs.
  • Decorated custom cookies with various colours and piping techniques.
  • Produced consistently high-quality baked goods for customers.

Volunteer Work

Various Non-Profit Organizations
08.2013 - 09.2021
  • Homeless Shelter - Prepared for the arrival of new families to acclimate them to new surroundings
  • Rugby Coach - Mentored and coached girls from ages 14 to 18
  • Newspaper Delivery - To underrepresented families

Education

Ontario College Diploma - Culinary Management

George Brown College
Toronto, Ontario

Skills

  • Customer Service
  • POS system
  • Chit Reading
  • Food safety
  • Pressure handling
  • High volume dining

Certification

  • Food Handlers
  • Smart Serve
  • CPR
  • WHMIS

Timeline

Pastry Cook

Lee Restaurant
06.2024 - Current

Second Cook

Sheraton Centre Toronto
03.2024 - 01.2025

Server

Beacher Cafe
07.2023 - 03.2024

Baker

Mad Batter Bakers
10.2022 - 04.2023

Shift Manager & Production Operations

Ed's Real Scoop - Beaches
05.2019 - 07.2023

Volunteer Work

Various Non-Profit Organizations
08.2013 - 09.2021

Ontario College Diploma - Culinary Management

George Brown College

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Kiera Grennan