Kiera Day
Sonoma
Summary
Motivated professional eager to transition into a career in sales, bringing a proven ability to build strong customer relationships and drive revenue through consultative selling. My background in customer-facing roles has equipped me with strong communication, leadership, and problem-solving skills that translate directly into success in sales.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Napa Recycling
01.2026 - Current
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction and loyalty.
- Provided accurate information on recycling programs and services, ensuring clarity for customers.
- Implemented best practices for handling high-volume calls, maintaining quality service during peak times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined communication processes between departments, improving workflow efficiency and response times.
Assistant Event Coordinator & Spirit Educator
Hanson’s Distillery of Sonoma
06.2025 - 12.2025
- Deliver engaging and educational tastings, presenting product knowledge with clarity and enthusiasm to diverse audiences.
- Drive sales through consultative selling, upselling premium products, and fostering long-term customer relationships.
- Represent the brand with professionalism at events, ensuring a positive and memorable customer experience.
- Collaborated with a team to optimize guest experiences and meet revenue goals.
Barista
Dutch Bros
05.2020 - 08.2024
- Built strong customer relationships through high-volume, face-to-face interactions in a fast-paced environment.
- Promoted customer loyalty by personalizing service and recommending products.
- Supported team performance goals through collaboration and consistent execution of operational standards.
Vice President of Facility Management
Alpha Delta Pi
01.2023 - 06.2024
- Negotiated vendor contracts and managed budgets to deliver cost-effective solutions.
- Strengthened leadership and organizational skills by coordinating housing operations for 20+ members.
- Communicated effectively between members, vendors, and executive leadership, resolving issues quickly and diplomatically.
Site Supervisor
Swim America
05.2014 - 08.2019
- Supervised a team while ensuring customer safety and satisfaction.
- Delivered training and performance feedback to staff, fostering accountability and growth.
- Handled customer concerns with professionalism, enhancing client retention and trust.
Education
Bachelor of Arts - Criminal Justice
California State University, Chico
05.2025
Skills
- Customer relations
- Problem resolution
- Relationship building
- Follow-up skills
- Product knowledge
- Product and service solutions
Timeline
Customer Service Representative
Napa Recycling
01.2026 - Current
Assistant Event Coordinator & Spirit Educator
Hanson’s Distillery of Sonoma
06.2025 - 12.2025
Vice President of Facility Management
Alpha Delta Pi
01.2023 - 06.2024
Barista
Dutch Bros
05.2020 - 08.2024
Site Supervisor
Swim America
05.2014 - 08.2019
Bachelor of Arts - Criminal Justice
California State University, Chico