Kiera Cowie
Delta
Summary
Enthusiastic Customer Service experienced student who develops effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sales Associate Intern
Abbotsford Canucks
01.2025 - Current
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Organized company files and created support system to decrease workload and increase productivity.
- Resolved customer complaints professionally, reinforcing the brand''s commitment to excellence in service.
- Participated in regular training sessions to stay current on company policies, promotions, and industry trends.
- Achieved or exceeded company-defined sales quotas.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers to encourage repeat business.
- Partnered with other departments as necessary during busy periods or for special projects, exemplifying strong teamwork skills.
Currently Employed Part-Time Ladner Library
Fraser Valley Regional Library
04.2021 - Current
- Greeted visitors and directed them to the appropriate personnel.
- Greeted and assisted customers with booking reservations and answering additional questions, both in person and over phone.
- Organized shelves and displays to ensure merchandise was attractively presented.
- Answered questions from patrons and helped to find desired materials.
- Located library materials, resources and technologies to fulfill patron requests.
Currently Employed Part-time for Little Kickers as a Lead Coach
Little Kickers
05.2023 - Current
- Planned and coordinated training sessions for athletes.
- Supervised assistant coaches in implementation of practice plans and game strategies.
Social Media Manager For Blog FreeformeCanada
Self Employed
05.2023 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
Currently the Social Media Volunteer for GnuSante
11.2023 - Current
- Developed creative content for social media campaigns to increase followers and engagement.
- Monitored online conversations related to the organization's brand, products, services, and events.
Peer Tutor For Grade Nine Students
09.2021 - 02.2022
- Assisted students in developing their academic skills and strategies for success.
- Provided individualized one-on-one tutoring sessions to help students understand the material better.
- Collaborated with faculty members to develop effective learning strategies for each student.
- Observed students during class sessions to evaluate their understanding of the subject matter.
Fresh Roots Soyl Summer Leadership Program, Market Assistant
07.2021 - 08.2021
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Provided administrative support to senior management team.
- Greeted visitors, clients and guests in a professional manner.
- Harvested crops according to season and maintained records of yields.
- Inspected fields regularly to identify pests or diseases that may harm crop growth.
Fresh Roots Soyl Summer Leadership Program, Mentor Position
Fresh Roots
07.2020 - 08.2020
- Provided ongoing support to mentees throughout their journey, actively addressing obstacles encountered along the way with practical solutions.
- Developed tailored mentoring strategies for individual participants, maximizing their potential for success.
- Served as a role model by exemplifying professionalism, integrity, and dedication throughout all aspects of mentoring duties.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Supported successful harvests through diligent planting, weeding, and pruning efforts.
Fresh Roots Soyl Summer Leadership Program
Fresh Roots
07.2019 - 08.2019
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Watered plants during growing seasons and closely monitored crops for growth progress or issues.
- Contributed to overall farm cleanliness by regularly removing debris from fields following harvests.
- Assisted in the development of sustainable farming practices to minimize environmental impact.
Starbucks Barista
Starbucks
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Candy Café at Big Splash Waterpark
Big Splash Water Park
06.2018 - 08.2018
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Volunteer with Delta Deas Rowing Club-Learn to Row Program
03.2018
Volunteer Coach with Tsawwassen Soccer Spring Camp
03.2017
Volunteer at Sun Festival
- Current
- Organized and maintained records of volunteer hours and donations.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Created and distributed marketing materials for upcoming events.
- Developed new ideas to increase volunteer recruitment and retention rates.
Volunteer Junior Coach with Boundary Bay Bluebacks
06.2017 - 08.2017
Education
High School Diploma -
South Delta Secondary School
Delta, BCCurrently attending -
Langara Collage
Vancouver, BCSkills
- Brand Awareness
- Social Media Management
- Cash Handling
- Quality Inspections
- Group facilitation
- Inventory Management
- Customer Satisfaction
- Cold calling
- Customer service
- Customer engagement
- Product knowledge
- Relationship building
Certification
- Safely Requesting Customer Co-operation ARETE TRAINING, December 2024
- Workplace Violence Prevention & De-escalation Training ARETE TRAINING,December 2024
- Indigenous Awareness Program, January 2024
- Anti-Plagiarism Training, February 2024
- Game on Leadership Training (Rowing BC), December 2021 to January 2022
- Child CPR and First Aid, January 2022
- Volunteer Coaching Course with BC Swimming Association, May 2017
References
- Esha Grewal, Coworker at Little Kickers, eshagrewal@icloud.com, 604-368-3742
- Samantha Smirfitt, Teacher I was a Peer Tutor for, ssmirfitt@deltalearns.ca
- Mr. R. D'Souza, English Teacher for 3 years, rdsouza@deltasd.bc.ca
Extracurricular Activities
Rowing, Delta Deas Rowing Club, July 2017 to January 2023 Anti Racism Club, Head of Social Media, South Delta Secondary School, 2020 to 2022 Advocate, The BC Chapter of the Coalition for Healthy School Food, Summer 2021 to Summer 2022 Rowing, Junior Captain, Delta Deas Rowing Club, October 2021 to March 2022 Swimming, Boundary Bay Bluebacks Swim Club, 2011 to 2017 Delta Youth Theater, September 2016 to December 2017 Soccer, Tsawwassen Soccer Club, 2009 to 2017
Timeline
Sales Associate Intern
Abbotsford Canucks
01.2025 - Current
Currently the Social Media Volunteer for GnuSante
11.2023 - Current
Social Media Manager For Blog FreeformeCanada
Self Employed
05.2023 - Current
Currently Employed Part-time for Little Kickers as a Lead Coach
Little Kickers
05.2023 - Current
Peer Tutor For Grade Nine Students
09.2021 - 02.2022
Fresh Roots Soyl Summer Leadership Program, Market Assistant
07.2021 - 08.2021
Currently Employed Part-Time Ladner Library
Fraser Valley Regional Library
04.2021 - Current
Fresh Roots Soyl Summer Leadership Program, Mentor Position
Fresh Roots
07.2020 - 08.2020
Fresh Roots Soyl Summer Leadership Program
Fresh Roots
07.2019 - 08.2019
Candy Café at Big Splash Waterpark
Big Splash Water Park
06.2018 - 08.2018
Volunteer with Delta Deas Rowing Club-Learn to Row Program
03.2018
Volunteer Junior Coach with Boundary Bay Bluebacks
06.2017 - 08.2017
Volunteer Coach with Tsawwassen Soccer Spring Camp
03.2017
Starbucks Barista
Starbucks
Volunteer at Sun Festival
- Current
High School Diploma -
South Delta Secondary School
Currently attending -
Langara Collage
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