Kiera Brown
Nanaimo,BC
Summary
Organized and dedicated student with proven track record of exceptional service in multiple environments. Offering strong attention to detail and decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively independently or in a team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Carlos O'Bryans Neighborhood Pub
05.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly to over 100 guests each day with focused attention to individual customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items to enhance sales numbers.
Customer Service Representative
Staples
11.2022 - 05.2023
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Park Patrol
RLC Park Services
04.2021 - 10.2022
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Restored guest loyalty by resolving complaints with workers, activities or services rendered.
- Operated register for cash, check and credit card transactions with excellent accuracy.
- Established digital monitoring systems to optimize communication and accuracy between staff.
Director of Event Management
VIU Student Union
05.2019 - 04.2021
- Established clear objectives and goals for each event, drove execution toward goals, and monitored results to track student body engagement.
- Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown.
- Oversaw events, answered questions, acted to resolve problems and support team members
- Converted all-cash system to include use of a square system to optimize accessibility and engagement.
- Participated in monthly meetings including meeting minutes and use of Robert's rules.
Discovery Guide
Ontario Parks
04.2018 - 09.2018
- Educated visitors on area wildlife and regional history during tours and presentations.
- Established an Instagram account for the park, increasing social media engagement on platforms by over 500 followers.
- Participated in weekly conference calls to discuss education and engagement strategies between all regional park representatives.
In-Store Employee
Dominos's Pizza
12.2017 - 05.2019
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
Education
Bachelor of Natural Resource Protection -
Vancouver Island University
Nanaimo, BC12.2024
Diploma - Resource Management Officer Technology
Vancouver Island University
Nanaimo05.2023
High School Diploma -
Woodstock Collegiate Institute
Woodstock, ON06.2017
Skills
- Critical Thinking
- Customer Service
- Project Planning
- Excel Spreadsheets
- Board Room Etiquette
- Business Writing
Certification
- Class 5 Drivers License
- Electrofishing Certified Crew Member
- Occupational First Aid Level 1 - Expiration 01/25
Timeline
Server
Carlos O'Bryans Neighborhood Pub
05.2023 - Current
Customer Service Representative
Staples
11.2022 - 05.2023
Park Patrol
RLC Park Services
04.2021 - 10.2022
Director of Event Management
VIU Student Union
05.2019 - 04.2021
Discovery Guide
Ontario Parks
04.2018 - 09.2018
In-Store Employee
Dominos's Pizza
12.2017 - 05.2019
Bachelor of Natural Resource Protection -
Vancouver Island University
Diploma - Resource Management Officer Technology
Vancouver Island University
High School Diploma -
Woodstock Collegiate Institute
- Class 5 Drivers License
- Electrofishing Certified Crew Member
- Occupational First Aid Level 1 - Expiration 01/25
Similar Profiles
Brad Trister SantosBrad Trister Santos
Line Cook at Carlos O'Bryans Neighborhood PubLine Cook at Carlos O'Bryans Neighborhood Pub
Grace DickinsonGrace Dickinson
Hostess at Carlos O'Brian's Neighborhood PubHostess at Carlos O'Brian's Neighborhood Pub
Peyton HaslamPeyton Haslam
Restaurant Hostess at Carlos O'Bryan's Neighbourhood PubRestaurant Hostess at Carlos O'Bryan's Neighbourhood Pub