Kidus Tirfe
Edmonton,Alberta
Summary
To obtain a part time job that will challenge and allow me to use my skills, and experiences that are mutually beneficial to me and employer that will also allow for future growth and advancement.
Overview
4
4
years of professional experience
Work History
Customer Fulfillment Associate
Walmart
02.2022 - 09.2022
- Picked and packed online grocery delivery orders with a strong focus on maintaining high quality standards and accuracy, while strictly adhering to safety and food hygiene protocols to ensure customer satisfaction.
- Ensured that only the freshest and undamaged products were selected, maintaining the highest product quality standards.
- Optimized tote fill by efficiently packing orders to maximize space utilization while still upholding product quality standards.
- Participates in continuous improvement initiatives by suggesting changes to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards.
SALE ASSOCIATE
FOOTLOCKER
01.2020 - 01.2022
- Recommended merchandise to suit customer budget and preferences
- Demonstrating that customers come first by serving them with a sense of urgency
- Handled sales floor needs, including pricing and signage updates
- Boosted customer loyalty with a consistent and high-quality service for every need.
ASSISTANT MANAGER
FOOTLOCKER LLOYDMINSTER
11.2018 - 01.2020
- Delivered excellent customer service by greeting and assisting each customer and resolving complaints
- Stocked and restocked inventory when shipments were received and reorganized the sales floor to meet company demands
- Coordinated staff schedules to meet projected business demands, provide adequate shift coverage and compensate for special events or high-volume sales days
- Enhanced teamwork by building a collaborative culture, increasing responsibility, and holding leadership teams accountable
Education
Business Administration
NORTHERN ALBERTA INSTITUTE OF TECHNOLOGY (NAIT), Edmonton
High School diploma - undefined
LLOYDMINSTER COMPRENSIVE HIGH SCHOOL
Skills
- Building Customer Loyalty
- multitasker
- quick learner
- people oriented
Additional Information
- Walmart: Customer Fulfillment Associate (Employee of the Month within 2 months of employment) - Achieved the highest customer satisfaction surveys by delivering groceries promptly and with a sense of urgency.
- Champs Sports and Footlocker: Assistant Manager - Successfully managed store operations and customer experience, overseeing key aspects of the store's performance.
Timeline
Customer Fulfillment Associate
Walmart
02.2022 - 09.2022
SALE ASSOCIATE
FOOTLOCKER
01.2020 - 01.2022
ASSISTANT MANAGER
FOOTLOCKER LLOYDMINSTER
11.2018 - 01.2020
Business Administration
NORTHERN ALBERTA INSTITUTE OF TECHNOLOGY (NAIT), Edmonton
High School diploma - undefined
LLOYDMINSTER COMPRENSIVE HIGH SCHOOL
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