Kidist Fetene

• Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
• Cleaned building floors by sweeping, mopping and scrubbing.
• Maintained a clean work area at all times by sweeping or vacuuming daily.
• Used cleaning chemicals following proper guidelines.
• Employed deep-cleaning techniques for areas in need of additional sanitation.

• Took customer orders with a friendly demeanor, consistently scoring over 90% satisfaction rating on customer feedback surveys, and kept track of inventory to ensure that the restaurant never ran out of napkins, utensils, or POS paper rolls.
• Prepared appetizers, entrées, salads, and alcoholic beverages when the kitchen staff was stretched too thin, increasing workplace efficiency by 20%.

• Trained four underperforming waiters in salesmanship methodology, increasing their sales to meet the company average of 83%.

Learned how to manually calculate and split bills, completing 53 orders during an instance when the POS terminal was down.

• Prepped, mixed, and cooked vegetables, proteins, and grains, following recipes and quality standards, resulting in delicious, scratch-made meals. Gained exposure to different kitchen stations, including garde manger, grill, and roast. Interacted with guests, providing information on menu offerings and seasonality. Supported the team during peak and off-peak service, contributing to the success of the restaurant. Maintained food safety standards and upheld anti-discrimination and anti-harassment policies. Contributed to the mission of rebuilding the food system.
• Prepped, mixed, and cooked vegetables, proteins, and grains according to recipes and quality standards.

Gained exposure to different kitchen stations, including garde manger, grill, and roast.

• Interacted with guests, providing information on menu offerings and seasonality, resulting in a better dining experience.

Supported the team during peak and off-peak service, pitching in where necessary.

• Maintained food safety standards, contributing to the restaurant's 'A' letter grade.

• Upheld anti-discrimination and anti-harassment policies, ensuring a respectful work environment.

• Contributed to the mission of rebuilding the food system, creating a positive impact.