Summary
Work History
Education
Skills
Timeline
Generic

Kiddi Karr

Palm Desert

Summary

Dynamic Customer Service Representative with a proven track record at United Ground Express, excelling in problem resolution and customer relations. Leveraged active listening and critical thinking to transform complaints into positive experiences, enhancing customer satisfaction. Proficient in payment processing and data entry, consistently delivering accurate and timely service.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Work History

Customer Service Representative

United Ground Express
11.2025 - Current
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Processed customer transactions using point-of-sale systems, ensuring accuracy and timeliness.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
  • Managed complaints with empathy, transforming negative experiences into positive outcomes.

Education

Undergraduate - Medical Billing And Coding

University of Phoenix
Tempe, AZ
03-2026

GED -

Yucaipa Adult School
Yucaipa
05-2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Microsoft Excel
  • Payment processing
  • Scheduling
  • Paperwork processing
  • Retail store support

Timeline

Customer Service Representative

United Ground Express
11.2025 - Current

Undergraduate - Medical Billing And Coding

University of Phoenix

GED -

Yucaipa Adult School
Kiddi Karr