Dynamic Customer Service Representative with a proven track record at United Ground Express, excelling in problem resolution and customer relations. Leveraged active listening and critical thinking to transform complaints into positive experiences, enhancing customer satisfaction. Proficient in payment processing and data entry, consistently delivering accurate and timely service.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.