Kichu Suresh
Toronto,Ontario
Summary
Accomplished Logistics Specialist with a proven track record at Goodfood Market Corp., adept in logistics analysis and problem-solving. Expertise in optimizing transportation planning and enhancing warehouse management led to significant route efficiency improvements. Skilled in warehouse management and fostering strong vendor relationships, consistently ensuring on-time delivery and exceeding customer expectations.
Overview
6
6
years of professional experience
Work History
Logistics Specialist
Goodfood Market Corp.
Toronto, ON
05.2021 - Current
- Planning and organizing vehicle workloads and pickup schedule required in every delivery market based on order demand.
- Planning cost and time optimized routes for subscription-based and same-day orders across the country to ensure excellent member delivery experience.
- Co-ordinate, assign and review the schedules prepared for the routing cycles for various
markets. - Coordinating and overseeing the daily launch operations for all the markets across Canada and resolving any issues that may occur.
- Closely work with fulfillment team and the Member Happiness team to ensure on-time delivery and customer expectations are met.
- Training and assisting in the process of onboarding the delivery partners to ensure SOPs and company policies are always adhered.
- Maintain a strong vendor relationship with delivery partners and transportation
companies and resolving any issues that may occur. - Identifying and assisting in elimination of root causes of route inefficiencies, capacity constraints, and route cancellations.
- Supporting continuous improvement of daily operations and providing constructive feedback to the Field Operations team.
Courier Operations Supervisor
Goodfood Market Corp.
Ottawa, ON
01.2021 - 05.2021
- Oversee the department schedule and supervise the work duties performed by team members and resolve any issues they may have.
- Lead and motivate a team of loading and sorting associates, Logistic coordinators for the respective shift which includes training, on-boarding, coaching, issuing breaks and resolving
work related issues. - Reporting and data entry of missing boxes and employee hours; tracking and relaying pertinent
issues to regional Courier Operations Manager. - Interacting closely with drivers, responding to driver issues, ensuring the box sorters are loading the correct route orders into the correct vehicles in an efficient yet
orderly fashion. - Responsible for training and mentoring associates to ensure the SOP, company policies and
standards are always adhered while performing duties. - Planning cost and time optimized routes for subscription-based orders across the country to
ensure excellent member delivery experience. - Work closely with upper management in designing standard operation.
- Provide timely, accurate and through performance reviews.
- Contribute and maintain a successful, safe and healthy environment.
Operations Supervisor
Flipkart Warehouse
Chennai
01.2018 - 06.2018
- Assigning the routes of the sorters and getting the warehouse ready for the inbound packages.
- Resolve employee problems and find the optimum solution for smooth operation, hire and train new staff, evaluate their performances.
- Set up the line and create daily floor plan, balance the line according to the resources and target and maintain smooth flow of packages for routing.
- Receive shipment from companies and manage the staff in properly sorting and routing the packages and engage with them as situation demands.
- Label the finished routes, document and update the manifest for the missing and un-scanned packages, prepare accident, damage and analyze daily takt time.
- Maintained OTD experience, resolved the customer queries.
- Maintain 5S throughout the warehouse.
- Completing documentation of day by day inventory as assigned by the warehouse manager
using MS Excel.
Education
Master of Science - Mechanical Engineering
University of Ottawa
Ottawa, ON03.2020
Skills
- Logistics Analysis
- Warehouse Management
- Resolving Problems
- Transportation Planning
- Logistics Software Proficiency
- Problem-Solving
- Inventory Management
- Warehousing Processes
- Transportation Management
- Driver Scheduling
Languages
English
Native or Bilingual
Timeline
Logistics Specialist
Goodfood Market Corp.
05.2021 - Current
Courier Operations Supervisor
Goodfood Market Corp.
01.2021 - 05.2021
Operations Supervisor
Flipkart Warehouse
01.2018 - 06.2018
Master of Science - Mechanical Engineering
University of Ottawa