KIARA EDITH RAYMOND
St-Leonard,QC
Summary
Detail-oriented professional with extensive experience in front desk operations and hotel accommodations. Proven track record in managing guest inquiries and resolving complaints, resulting in increased guest satisfaction and loyalty. Expertise in enhancing operational efficiency through effective communication and problem-solving skills. Quick learner with the ability to master new concepts and skills rapidly.
Overview
5
5
years of professional experience
Work History
Hotel Front Desk Clerk
Marriott Couryard
01.2021 - Current
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Hostess - Bartender
Fire Grill Bbq
08.2021 - 12.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Monitored seating area and checked restrooms regularly to keep spotless.
Bartender
Le Papillon
05.2021 - 08.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Sales Associate
Sport Expert
05.2021 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Cashier
Canadian Tire
09.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to customers, increasing revenue.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Communicated with customers and team members to solve problems.
- Trained team members on cash register operation and cash handling.
Education
High School Diploma -
Place Cartier
05.2020
DEP -
Ecole Secondaire Des Sources
Skills
- Greeting Guests
- Hotel Accommodations
- Property Information
- Room Booking
- Operational Efficiency
- Guest Satisfaction
- Tourism Management
- Critical Thinking
- Active Listening
- Front Desk Operations
Languages
- English
- French
- Spanish
Timeline
Hostess - Bartender
Fire Grill Bbq
08.2021 - 12.2021
Bartender
Le Papillon
05.2021 - 08.2021
Sales Associate
Sport Expert
05.2021 - 07.2021
Hotel Front Desk Clerk
Marriott Couryard
01.2021 - Current
Cashier
Canadian Tire
09.2020 - 05.2021
High School Diploma -
Place Cartier
DEP -
Ecole Secondaire Des Sources