Kiara Chantal Aquino
Sarnia,ON
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Presotea Sarnia
Sarnia, ON
09.2023 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Created promotional displays for advertising special events or promotions at the cafe.
Retail Sales Associate
Lids Retail Company
Sarnia, ON
05.2023 - Current
- Assisted customers with finding the right product for their needs.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Handled customer complaints in a professional manner.
Independent Business Owner
Sachimi by KC (Gift Boxes and Clothing)
Cebu City, Philippines
03.2020 - 02.2022
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Kept building areas organized and functional to promote business productivity and deliver professional appeal to customers
- Reviewed sales reports and adjusted sales activities or expenses to better meet budgets
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Virtual Customer Service Associate
Concentrix Company
Cebu City, Philippines
01.2021 - 08.2021
- Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Built trusted partnerships through open and interactive communication to earn positive customer feedback
- Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
Education
GED -
Lambton College of Applied Arts and Technology
12.2024
High School Diploma -
University of Southern Philippines
07.2022
Skills
- Organization and Efficiency
- Records Management
- Appointment Scheduling
- Inventory Management
- Customer Service
Certification
- Linked-In Design Thinking Certificate
- Workplace Hazardous Material Information System Certificate (WHMIS)
- Accessibility for Ontarians with Disability Act Certification (AODA)
- Health and Safety Certificate
- Sexual Assault and Violence
Leadership Experience
PHILIPPINE RED CROSS (Volunteer) 03/2019 - 09/2019
- Catered patients from time to time with professionals
- Learned the basic skills of handling armed conflicts and emergencies
- Provided assistance to meet people's needs locally.
- Awarded as "Responsive Volunteer" in the year 2019.
SUPREME STUDENT GOVERNMENT (Secretary) 08/2020 - 07/2022
- Trusted by the organization to maintain peace of the school premises.
- Listed all the possible outcomes for future events.
- Attended extensive meetings to refine school laws.
Affiliations
- Going on a vacation
- Taking long walks
- Reading fiction books
References
References available upon request.
Timeline
Barista
Presotea Sarnia
09.2023 - Current
Retail Sales Associate
Lids Retail Company
05.2023 - Current
Virtual Customer Service Associate
Concentrix Company
01.2021 - 08.2021
Independent Business Owner
Sachimi by KC (Gift Boxes and Clothing)
03.2020 - 02.2022
GED -
Lambton College of Applied Arts and Technology
High School Diploma -
University of Southern Philippines
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