Kiara Ward
North Highlands
Summary
Customer-focused Branch Service Specialist known for unparalleled productivity and efficiency in task completion. Possess specialized skills in customer service management, financial transactions processing, and compliance adherence. Excel at communication, problem-solving, and time management, ensuring seamless operations and high levels of client satisfaction.
Overview
10
10
years of professional experience
Work History
Utility Branch Service Specialist
River City Bank
08.2025 - Current
- Maintained knowledge of compliance, security, and fraud prevention procedures to safeguard customer information.
- Delivered high-quality customer service by addressing account inquiries, resolving issues, and providing financial solutions.
- Maintained knowledge of bank policies and procedures to ensure compliance with regulations.
- Managed branch files per recordkeeping and compliance requirements.
- Managed customer inquiries promptly and professionally.
- Provided assistance with opening new accounts for customers and assisted them with account maintenance activities.
- Ensured compliance with all applicable laws, regulations, policies, procedures, and ethical standards.
Executive S. Sales Team Lead
Target
Rancho
05.2016 - 08.2025
- Managed customer service operations, overseeing scheduling, resource allocation, and budget management to ensure efficient team performance.
- Developed and implemented customer service strategies aligned with company objectives, resulting in a 20% improvement in customer satisfaction scores.
- Conducted performance reviews, coached and mentored team members, and facilitated training programs to enhance service delivery and product knowledge, fostering a culture of continuous improvement.
- Utilized CRM systems to track customer interactions and analyze data, identifying opportunities for process improvements that enhanced customer service effectiveness.
Education
Bachelors - Health & Human Science
Northern Illinois University
DeKalb, ILSkills
- Customer issue resolution
- Fraud prevention
- Compliance awareness
- Problem solving
- Team leadership
- Communication and interpersonal skills
Accomplishments
- Employee of the Quarter - Q1 2026
- Team Lead Performance Award - 2024
Timeline
Utility Branch Service Specialist
River City Bank
08.2025 - Current
Executive S. Sales Team Lead
Target
05.2016 - 08.2025
Bachelors - Health & Human Science
Northern Illinois University